VISHNU PRASAD M
THRISSUR
Summary
Dynamic customer service professional with extensive experience at AirIndia Express, excelling in problem-solving and guest experience management. Proven ability to train staff and enhance service quality, utilizing Navitaire systems and active listening skills to resolve issues efficiently. Committed to ensuring safety and comfort while fostering strong customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DUTY OFFICER: Guest Services
AIRINDIA EXPRESS PVT LTD
Cochin
08.2016 - 10.2023
- Oversaw fast-paced operations and guests' needs at a busy facility.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solutions.
- Trained new employees on customer service, Daily finance activities and organizing strategies
Guest Service Assistant
AIRASIA INDIA PVT LTD
Cochin
11.2015 - 08.2016
- Greeted visitors and customers upon departure & arrival, offered assistance and answered questions to build rapport and retention.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
Customer Service Host
Bird Worldwide Flight services
Cochin
11.2015 - 08.2016
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers.
Education
IATA: CRS & IATA TRAVEL & TOURISM CONSULTANT - CRS (ABACUS), IATA Travel & Tourism Consultant
Speed Wings Aviation Academy
Cochin08.2015
Bachelor of Arts - BACHELOR OF TOURISM STUDIES
NCIT, (Mg University, Kottayam)
Chalakudy04.2015
Skills
- Problem solving
- Planning and coordination
- Active listening
- Policy adherence
- Guest experience management
- Analytical thinking
- Training and development
- Navitaire systems proficiency
- GO-NOW expertise
- SKYSPEED reservation system
- Microsoft Office suite
- Adobe Photoshop proficiency
- Desktop publishing skills
Certification
• CLC COORDINATOR FOR A320/A320N, B737NG, B737 MAX.
• BEST EMPLOYEE FOR REVENUE GENERATION
• BEST EMPLOYEE - CUSTOMER SERVICE
• BEST EMPLOYEE FOR REVENUE GENERATION
• BEST EMPLOYEE - CUSTOMER SERVICE
Hobbies and Interests
- TRAVELLING & FIND NEW DESTINATIONS
- SPORTS PERSON
- SOCIAL WORK
- INTERNET BROWSING & SOCIAL NETWORKING
Personal Information
- Blood Group: B+ve
- Date of Birth: 07/19/94
- Gender: Male
- Passport Number:AF659005
- Nationality: Indian
- Expiry: 08/27/2035
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1
Malayalam
Native
Native
Affiliations
DEPUTED FOR GHA CUTOVER AT BBI - MARCH 2023
Timeline
DUTY OFFICER: Guest Services
AIRINDIA EXPRESS PVT LTD
08.2016 - 10.2023
Guest Service Assistant
AIRASIA INDIA PVT LTD
11.2015 - 08.2016
Customer Service Host
Bird Worldwide Flight services
11.2015 - 08.2016
IATA: CRS & IATA TRAVEL & TOURISM CONSULTANT - CRS (ABACUS), IATA Travel & Tourism Consultant
Speed Wings Aviation Academy
Bachelor of Arts - BACHELOR OF TOURISM STUDIES
NCIT, (Mg University, Kottayam)