Vishnu Raj
Bangalore, India
Summary
Dynamic and results-driven professional with over 4 years of diverse experience in consulting, business development and Data management. Leveraging 3 years of hands-on experience as a subject matter expert at Amazon and 1 year of expertise as a Technical analyst in an IT firm. Proven track record of delivering high-quality solutions, driving operational efficiency, and exceeding client expectations. Seeking a challenging role where I can utilize my unique blend of skills and experiences to contribute to organizational success and further enhance my career in a dynamic and growth-oriented environment.
Overview
5
5
years of professional experience
Work History
Technical Analyst
Sunrix IT solutions Private Limited
Bangalore
09.2023 - Current
- Kotak Securities
- Providing Database SQL instance installation. Migration and consolidation, SQL Patching, PostgreSQL Patching.
- Maintaining database health – Backup and Restoration, Rebuild index, Update statistics, Database Availability.
- Providing production support on Clustering (Active/Passive, Active/Active), Replication (Snapshot\Transaction) , Log shipping, Database mirroring and always on with availability group.
- Providing support for Critical and urgent business issue via Bridge call, Online support.
- Providing DBA support for multiple account pools and Coordinated with Partner\Clients to promote best practices.
- Handling Upgrade of MSSQL.
- Recovering the databases from backup in disasters. Implementing Point-In-Time Recovery solutions. support for DR related weekly activity.
- Providing rapid response to address high severity (severity 1, 2 and 3H) incidents. Driving root cause analysis and resolution to closure.
- Constantly monitoring all the servers, replication error recovery, database shrink and alerts.
Retail Generalist
Amazon Development Centre
04.2019 - 11.2022
- Amazon Web Services
- Demonstrated ability to provide exceptional customer service, consistently surpassing satisfaction metrics and receiving positive feedback.
- Handled various customer inquiries and issues, including order placement, product queries, and returns, ensuring a seamless customer experience.
- Collaborated with cross-functional teams to efficiently resolve customer concerns, escalating when necessary to achieve timely resolutions.
- Contributed to the development and implementation of customer service policies, maintaining meticulous records of interactions, and consistently meeting or exceeding customer satisfaction targets.
- Trained new staff on proper close process procedures while ensuring compliance with established policies and procedures.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bannari Amman Institute of Technology
Erode, Tamilnadu06-2018
Skills
- Team management
- Retail management
- Excellent communication, problem solving, and leadership skills
- Stakeholder communication
- Evidence based decision making
- Principal and practical work ethic Presentation skills
- Agile – Scrum
- Waterfall
- Amazon Web Services
- MSSQL
- Snowflake
- Windows/Linux
Timeline
Technical Analyst
Sunrix IT solutions Private Limited
09.2023 - Current
Retail Generalist
Amazon Development Centre
04.2019 - 11.2022
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bannari Amman Institute of Technology