Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vishnu Raj

Bangalore, India

Summary

Dynamic and results-driven professional with over 4 years of diverse experience in consulting, business development and Data management. Leveraging 3 years of hands-on experience as a subject matter expert at Amazon and 1 year of expertise as a Technical analyst in an IT firm. Proven track record of delivering high-quality solutions, driving operational efficiency, and exceeding client expectations. Seeking a challenging role where I can utilize my unique blend of skills and experiences to contribute to organizational success and further enhance my career in a dynamic and growth-oriented environment.

Overview

5
5
years of professional experience

Work History

Technical Analyst

Sunrix IT solutions Private Limited
Bangalore
09.2023 - Current
  • Kotak Securities
  • Providing Database SQL instance installation. Migration and consolidation, SQL Patching, PostgreSQL Patching.
  • Maintaining database health – Backup and Restoration, Rebuild index, Update statistics, Database Availability.
  • Providing production support on Clustering (Active/Passive, Active/Active), Replication (Snapshot\Transaction) , Log shipping, Database mirroring and always on with availability group.
  • Providing support for Critical and urgent business issue via Bridge call, Online support.
  • Providing DBA support for multiple account pools and Coordinated with Partner\Clients to promote best practices.
  • Handling Upgrade of MSSQL.
  • Recovering the databases from backup in disasters. Implementing Point-In-Time Recovery solutions. support for DR related weekly activity.
  • Providing rapid response to address high severity (severity 1, 2 and 3H) incidents. Driving root cause analysis and resolution to closure.
  • Constantly monitoring all the servers, replication error recovery, database shrink and alerts.

Retail Generalist

Amazon Development Centre
04.2019 - 11.2022
  • Amazon Web Services
  • Demonstrated ability to provide exceptional customer service, consistently surpassing satisfaction metrics and receiving positive feedback.
  • Handled various customer inquiries and issues, including order placement, product queries, and returns, ensuring a seamless customer experience.
  • Collaborated with cross-functional teams to efficiently resolve customer concerns, escalating when necessary to achieve timely resolutions.
  • Contributed to the development and implementation of customer service policies, maintaining meticulous records of interactions, and consistently meeting or exceeding customer satisfaction targets.
  • Trained new staff on proper close process procedures while ensuring compliance with established policies and procedures.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Bannari Amman Institute of Technology
Erode, Tamilnadu
06-2018

Skills

  • Team management
  • Retail management
  • Excellent communication, problem solving, and leadership skills
  • Stakeholder communication
  • Evidence based decision making
  • Principal and practical work ethic Presentation skills
  • Agile – Scrum
  • Waterfall
  • Amazon Web Services
  • MSSQL
  • Snowflake
  • Windows/Linux

Timeline

Technical Analyst

Sunrix IT solutions Private Limited
09.2023 - Current

Retail Generalist

Amazon Development Centre
04.2019 - 11.2022

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Bannari Amman Institute of Technology
Vishnu Raj