VISHNU RAJAN
Thrissur
Summary
Aspiring to secure a position in IT or non-technical roles within an innovative organization where I can apply my technical background, strong problem-solving skills, and hands-on experience in manufacturing and operations. Eager to contribute to a collaborative environment, grow professionally, and support organizational goals through dedication and adaptability.
Overview
1
1
year of professional experience
Work History
Customer Service Team Leader
KFC
11.2022 - 09.2023
- Supervised daily operations for a team of 15+ employees, managing scheduling, onboarding, and performance tracking.
- Resolved 95% of customer complaints on the first contact, contributing to a 20% improvement in customer satisfaction scores.
- Oversaw inventory for over 1,000 SKUs, conducted monthly audits with 98% accuracy, and reduced stock discrepancies by 15%.
- Implemented process improvements that increased service efficiency by 25%, reducing average customer wait time by 3 minutes.
- Trained and mentored 10+ team members, leading to a 30% increase in individual sales performance and consistent target achievement.
- Supported store leadership in achieving monthly sales goals of ₹10L+, while maintaining 100% compliance with company policies.
Education
Aerospace Manufacturing Technician -
Confederation College
Canada06-2020
12th - Science
Chaldean Syrian Higher Secondary School
Thrissur, India03-2016
10th - General Studies
ST THOMAS H.S.S THRISSUR
THRISSUR03-2014
Skills
- Team management
- Complaint resolution
- Technical support
- Loss prevention
- Machining
- CATIA experience
- Effective communication
- Blueprint and diagram interpretation
- Team leadership
- Performance tracking
- Inventory management
- Data analysis
- Attention to detail
- Problem solving
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Elementary (A2)
Timeline
Customer Service Team Leader
KFC
11.2022 - 09.2023
Aerospace Manufacturing Technician -
Confederation College
12th - Science
Chaldean Syrian Higher Secondary School
10th - General Studies
ST THOMAS H.S.S THRISSUR
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