Summary
Overview
Work History
Education
Skills
Languages
Projects
Technical Knowledge
Internships And Training
Languages
Work Preference
Timeline
Generic
Open To Work

Vishnu Ramachandran

Kolenchery

Summary

Senior Associate - Customer Support with 6+ years of experience delivering high-quality customer service, technical assistance, and operational support in fast-paced environments. Proven ability to resolve customer issues efficiently while maintaining high satisfaction levels. Strong communication, analytical thinking, and problem-solving skills with experience collaborating with cross-functional teams to improve processes and service outcomes. Fast learner who quickly adapts to new tools, technologies, and workflows. Seeking Senior Associate, Operations, or Customer Support roles where customer experience and service excellence are key priorities.

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

9
9
years of professional experience
6044
6044
years of post-secondary education

Work History

Senior Associate - Customer Support

Sutherland Global Services
Cochin
10.2018 - Current
  • Provided customer support by handling inquiries, complaints, and service requests.
  • Delivered technical and product assistance to customers while ensuring clear communication.
  • Maintained strong customer satisfaction through professional and solution-focused interactions.
  • Collaborated with internal teams to resolve complex or escalated customer issues.
  • Documented customer interactions, resolutions, and service updates accurately in internal systems.
  • Managed multiple customer cases simultaneously in a high-volume support environment.
  • Mentored junior associates in effective communication and problem-solving techniques.
  • Developed process documentation to standardize workflows across operational teams.
  • Analyzed data and created reports for senior management.
  • Currently working in handling the job applications for Candidates applying for the Amazon Warehouse positions in the United States and Canada.

Intern

Luminar Technologies
08.2023 - 03.2024
  • Python Django Full Stack Internship
  • Training in Python, Django, HTML, CSS, Bootstrap, JavaScript, REST APIs and React

Intern

Intercloud Technologies
01.2017 - 12.2017
  • CCNA and CCNP Training
  • Hands-on exposure to networking configuration, troubleshooting and network security

Education

Bachelor of Computer Applications -

Baselios Paulose II Catholicose College
Piravom

Higher Secondary -

Jayakeralam HSS
Pulluvazhy

SSLC -

MRSV HS
South Mazhuvannoor

Skills

  • Customer Support and Customer Experience Management
  • Issue Resolution and Troubleshooting
  • Client Communication and Relationship Management
  • Cross Team Collaboration
  • Process Improvement and Service Quality
  • Documentation and Case Management
  • MS Word - Intermediate
  • Microsoft Excel - Beginner
  • Fast Learner and Adaptable
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Adaptability
  • Issue resolution

Languages

  • Malayalam
  • Hindi
  • English
  • Malayalam
  • Hindi

Projects

  • E-Commerce Web Application, Built with Django, HTML, MySQL and Bootstrap with cart and wishlist features.
  • Job Easy Web Application, Service platform to hire experts for home maintenance and lifestyle services.
  • Todo Web Application, Task management system with account creation and reminder management.

Technical Knowledge

C, C++, Java, Visual Basic, MySQL, Microsoft SQL Server, SQLite, HTML, CSS, Bootstrap, JavaScript, Python, Django, Windows, Ubuntu, Android

Internships And Training

  • Python Django Full Stack Internship, Luminar Technologies, 08/01/23, 03/01/24, Python, Django, HTML, CSS, Bootstrap, JavaScript, REST APIs, React
  • CCNA and CCNP Training, Intercloud Technologies, 2017, Networking configuration, Troubleshooting, Network security

Languages

English
Advanced
C1
Malayalam
Proficient
C2
Hindi
Intermediate
B1
Tamil
Intermediate
B1

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

₹52000/yr - ₹200000/yr

Timeline

Intern

Luminar Technologies
08.2023 - 03.2024

Senior Associate - Customer Support

Sutherland Global Services
10.2018 - Current

Intern

Intercloud Technologies
01.2017 - 12.2017

Bachelor of Computer Applications -

Baselios Paulose II Catholicose College

Higher Secondary -

Jayakeralam HSS

SSLC -

MRSV HS

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Vishnu Ramachandran