Vishnu Ramesh Kumar

Inter Company Reconciliation (Netting) and Accounts Payable:

• Experienced in inter-company reconciliation, ensuring accurate financial reporting and data integrity by meticulously reviewing invoices, Statements of Account (SOA), and payment records.
• Resolved billing discrepancies with counterparties by maintaining clear and professional communication with the finance team, improving customer and vendor relationships.
• Optimized follow-up process using agile methodology, reducing disputes by 8% and
  increasing AR payment confirmations by 30%.
• Handled urgent vendor payments via PayCargo, as well as ACH and Wire transfers as per vendor requirement.
• Collaborated with the AP Team to standardize invoice booking and payment approval procedure, enhancing efficiency in processing and reconciliation.
• Skilled in processing high volume of invoices, consistently meeting daily targets with a 100% accuracy rate.
• Utilized Microsoft Dynamics 365 for posting monthly netting journals, knocking off contra transactions, and generating financial reports for vendor reconciliation.
• Prepared MBR reports for performance review and goal setting, along with customized finance reports (aging reports, daily trackers, summaries) for AP and AR insights.

• Managed quality assurance for a team of over 35 members, ensuring high-quality delivery and process adherence.
• Collaborated with client to ensure quality adherence and identify areas for improvement by analyzing client feedback, call recordings, and performance metrics.
• Conducted Root Cause Analysis (RCA) to resolve client escalations and concerns, and to address and mitigate fatal errors.
• Prepared and maintained Quality Performance reports, Daily Trackers, and dashboards to measure team performance.
• Supervised and provided targeted coaching and feedback to associates, enhancing skills and knowledge.
• Undertook quality based floor initiatives, resulting in continuous performance improvement, with a focus on key performance indicators such as CQ score, CSAT score, and AHT.
• Conducted call audits to ensure KPI quality benchmarks were achieved.