Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vishnu Shankar

Technical Account Manager

Summary

Technical Account Manager with more than 5 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Overview

6
6
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Technical Account Manager

Flatirons Solutions
08.2022 - Current
  • Configured and modified product systems to meet customer-specific needs.
  • Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
  • Reduced response time for technical inquiries with efficient communication channels and teamwork.
  • Presented technical presentations to clients to explain product features and benefits.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
  • Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.

Support Specialist

Flatirons Solutions
01.2022 - 07.2022
  • Monitored systems in operation and quickly troubleshot errors.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Championed customer feedback initiatives that informed product improvements and feature enhancements over time.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Installed, configured and maintained computer systems and network connections.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.

Programmer Analyst

Exela Technologies, Source HOV
05.2018 - 01.2022
  • Acted as a liaison between clients and development teams, providing valuable user feedback for future product enhancements.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
  • Generated reports to track performance and analyze trends.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.

Education

Bachelor of Science - Bachelor of Computer Application

Guru Nanak College
Chennai, India
04.2001 -

High School Diploma -

Higher Secondary School
Chennai
04.2001 -

Skills

Analytical Thinking

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Certification

Linux Basic & Advance Concepts in Udemy

Timeline

Core & Advance Java

03-2024

Microsoft SQL Server 2019 & SSMS / TSQL in Besant Technologies

10-2023

Technical Account Manager

Flatirons Solutions
08.2022 - Current

Support Specialist

Flatirons Solutions
01.2022 - 07.2022

Linux Basic & Advance Concepts in Udemy

05-2021

Programmer Analyst

Exela Technologies, Source HOV
05.2018 - 01.2022

Bachelor of Science - Bachelor of Computer Application

Guru Nanak College
04.2001 -

High School Diploma -

Higher Secondary School
04.2001 -

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Vishnu ShankarTechnical Account Manager