Vishnu Surendran
Operations Manager
Trivandrum,KL
Summary
Experienced Operations Manager with a proven track record of optimizing day-to-day operations across multiple venues. Skilled in team management, salary structure design, travel allowance handling, and creating venue-specific Profit & Loss statements. Proficient in setting operational and revenue targets, identifying new business opportunities, and forging strategic partnerships with venue owners. Offers valuable insights into operational efficiency, financial management, and driving business growth through partnership-led expansion.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Operations Manager
YOS Sports and Entertainment
01.2021 - Current
- Managing teams, and ensuring smooth daily functioning.
- Designing salary structures and calculating performance-based incentives.
- Handling travel allowances and administrative support for coaches.
- Creating venue-specific Profit and Loss (P&L) statements, and driving financial planning.
- Setting operational and revenue targets, and formulating action plans to meet them.
- Identifying new business opportunities and building strategic partnerships with venue owners.
Relationship Manager
YOS Sports and Entertainment
06.2019 - 07.2020
- Lead Generation: Engaged with leads to convert prospects into sales, driving overall revenue growth.
- Sales Management: Generated sales through proactive communication and strategic follow-ups with potential customers.
- Resource Management: Managed allocated centers and resources, ensuring efficient operations and optimal utilization.
- Customer Relationship Management: Maintained strong customer relationships to secure long-term commitments, and repeat business.
- Venue Evaluation: Conducted thorough venue evaluations to ensure suitability and alignment with business objectives.
- Client Retention: Implemented strategies to enhance customer satisfaction, leading to sustained customer loyalty and retention.
Intern - Marketing and Sales
Pidilite Industry
04.2018 - 05.2018
- Market Analysis: Completed a two-month internship with Pidilite Industries, conducting offline surveys to analyze market conditions for Pidilite products in Coimbatore, Tamil Nadu.
- Product Promotion: Promoted the Terminator product by Pidilite, providing detailed product information to retail outlets, and enhancing product visibility.
- Sales Enhancement: Contributed to increasing sales of Terminator through targeted promotional efforts and effective product information dissemination.
- Field Research: Conducted field research by visiting various outlets, gathering insights on market trends, and customer preferences.
- Customer Engagement: Engaged with store personnel and customers to boost product awareness and drive sales growth.
- Data Collection and Reporting: Collected data from surveys and provided feedback on market conditions, supporting strategic decisions for product marketing and sales enhancement.
Intern - Marketing Lead
Oztern Technologies
06.2016 - 07.2016
- Digital Marketing Analysis: Conducted an internship with Oztern Technologies, focusing on evaluating the effectiveness of digital marketing strategies.
- Comparative Assessment: Analyzed and compared the effectiveness of digital marketing versus traditional marketing techniques for Oztern Technologies' products.
- Performance Evaluation: Assessed the impact of digital marketing efforts on product performance, and provided insights for optimization.
- Data Collection: Collected and analyzed data to measure the success of digital marketing campaigns, and identify areas for improvement.
- Reporting Findings: Created reports detailing the effectiveness of digital marketing compared to traditional methods, highlighting key metrics and outcomes.
- Strategic Recommendations: Provided actionable recommendations based on the assessment to enhance digital marketing strategies and overall business performance.
Education
Post Graduate Diploma - HR and Marketing
Asian School of Business
03.2017 - 4 2019
Bachelor of Business Management - Business Management
Amrita University
03.2014 - 4 2017
Skills
Strategic business planning
Interests
Badminton
Art
Volunteer Work
Personal Information
Date of Birth: 12/25/95
Playing Badminton
Playing badminton serves as a great way for me to unwind and de-stress. I regularly engage in the sport during my leisure time to maintain balance and well-being.
Timeline
Operations Manager
YOS Sports and Entertainment
01.2021 - Current
Relationship Manager
YOS Sports and Entertainment
06.2019 - 07.2020
Intern - Marketing and Sales
Pidilite Industry
04.2018 - 05.2018
Post Graduate Diploma - HR and Marketing
Asian School of Business
03.2017 - 4 2019
Intern - Marketing Lead
Oztern Technologies
06.2016 - 07.2016
Bachelor of Business Management - Business Management
Amrita University
03.2014 - 4 2017
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