Vishnu Suresh
Ernakulam
Summary
A seasoned sales professional with a strong foundation in lead generation, B2c-B2b, Team Building, customer relationship management, and upselling. Dedicated to fostering a relationship between audiences and products.
Overview
7
7
years of professional experience
Work History
Senior Associate (re-join)
Miles Education Pvt Ltd
Bengaluru
04.2023 - Current
- Team Building and Team Management.
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Monitored performance metrics to assess the effectiveness of operational processes.
- Reviewed customer feedback surveys to identify areas of improvement.
- Created monthly forecasts based on historical data analysis.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to the satisfaction of customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Improved customer service feedback scores through outstanding service.
- Promoted business to increase customer base and grow revenue.
- Offered coupons and special deals to increase customer spending.
- Processed payments and maintained accurate drawers to meet financial targets.
- Initiated sales opportunities by coordinating promotional activities during peak selling periods.
- Reserved and managed meeting room availability.
- Participated in credit and collections activities.
Senior Consultant Business Development
Henry Harvin India Education LLP
Ernakulam
08.2022 - 01.2023
- Analysing curricula, resources, student results, and teacher performances, and ensuring that they align with set goals
- Gathering information from educators, support staff, students, and parents
- Closely examining academic systems and reporting to the relevant stakeholders
- Providing workshops and instructional materials to improve lesson delivery and admin processes
- Advising students, and parents on the effective use of digital learning tools
- Visiting classrooms to observe lessons and provide feedback
- Counseling educators on how to cope with exceptionally talented students as well as those who require extra attention
- Cold Calling, Lead Generation
- Communicating with customers
- Making outbound calls to potential customers
- Creating and maintaining customer database
- Understanding customer needs
- Explaining product features and benefits
- Closing sales and achieving quotas
- After Sales processes (Batch allotment / EF form/ Fee dues handling)
Associate (Operations and Sales)
Miles Education Pvt Ltd
Ernakulam
10.2021 - 08.2022
- Candidate Counselling (Counselling prospective candidates about course offerings over phone and face to face
- Marketing & Business Development (Corporate visits & pitches)
- Operational Responsibilities (Sunday Class logistics including set-up & arrangements - Role of host/proctor for all students in the class)
- Handling calls 150-200 (For student Mobilization and resolving queries sales calls)
- Follow ups
- Maintaining customer database through CRM
- Need Analysis of Customer
- Advising different payment methods
- Target oriented Closure
- Dues Handling (Fee)
- Student relationship Management
Group sales manager
Wheelseye Technology Pvt Ltd
Ernakulam
04.2020 - 05.2021
- Propose potential business deals by contacting potential large and medium truck fleet owners, discovering and exploring opportunities in the market
- Build and maintain executive relationships with customers, influence long-term strategic directions and act as a trusted software advisor
- Help develop and execute a territory business plan by identifying potential clients resulting in a robust pipeline
- Execute demand generation activities as needed and engage educate and ensure the satisfaction of the installed base
- Manage Sales Cycle
- Manage input and reporting data using CRM & ERP ensuring data visibility to responsible manage
- Executive a territory sales strategy
- Demonstrained ability to speak credibly about Platform/Infrastructure-as-a-Service(PaaS/IaaS)
- Understanding of how to sell technology products and drive technology adoption among first time/experienced technology users
- Lead generation
Territory Sales Executive
Letstrak Tech Pvt Ltd
Ernakulam
02.2018 - 10.2019
- Super stockiest stock management
- Distributer/Channel sales management
- Retail sales penetrations
- B2b
- Enquiry Management
- Customer Relationship Management
- Co-ordinating sales improvements and services
Back Office Executive - Test drive coordinator
TV Sundram Iyengar & Sons Pvt Ltd
Ernakulam
05.2017 - 02.2018
- Coordinate with clients and set up appointments to test drive
- Dealer Management
- Respond to client inquiries
- Coordinating with business development team
- Responsible for achieving model-wise new car sales volume targets
- Enhancing market penetration through various sales promotions activities
- Update and maintain the documents repository with regular status on daily basis
Education
Diploma in Telecommunication Technology -
IHRD
03.2016
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management (CRM)
- Google Drive
- Microsoft Powerpoint
- Social media and the Internet
- Performance monitoring
- Team Leadership
- Training and mentoring
- Schedule Management
- Inventory Control
- Time Management
- Sales Techniques
- Oral communication
- SOP
- Customer interaction
- Decision-Making
Personal Information
- Date of Birth: 09/02/95
- Gender: Male
- Nationality: Indian
Languages
- MALAYALAM - Mother tongue
- ENGLISH - C1-C2
- HINDI - C1-C2
- TAMIL - B1-B2
Timeline
Senior Associate (re-join)
Miles Education Pvt Ltd
04.2023 - Current
Senior Consultant Business Development
Henry Harvin India Education LLP
08.2022 - 01.2023
Associate (Operations and Sales)
Miles Education Pvt Ltd
10.2021 - 08.2022
Group sales manager
Wheelseye Technology Pvt Ltd
04.2020 - 05.2021
Territory Sales Executive
Letstrak Tech Pvt Ltd
02.2018 - 10.2019
Back Office Executive - Test drive coordinator
TV Sundram Iyengar & Sons Pvt Ltd
05.2017 - 02.2018
Diploma in Telecommunication Technology -
IHRD
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