Summary
Overview
Work History
Education
Skills
Personal Information
Profile - Professional Summary
Timeline
Generic
Vishnu Suresh

Vishnu Suresh

CUSTOMER SUPPORT
Trivandrum

Summary

Customer Service Professional with 5 years of experience in handling international clients across the USA, UK, Australia, and UAE through inbound and outbound calls. Proven expertise in providing seamless support in high-pressure environments, particularly within the car rental and insurance sectors. Skilled in coordinating with service providers, managing escalations, and delivering exceptional customer experiences. Adept at using CRM tools, maintaining service quality, and building strong customer relationships in multicultural and fast-paced settings.

Overview

7
7
years of professional experience
2029
2029
years of post-secondary education

Work History

Senior Customer Support Representative

Arabian Automobiles ( HUB CONNECT )
TRIVANDRUM
01.2025 - Current
  • Assist insurance customers with arranging rental cars through both inbound and outbound calls as part of an international voice process.
  • Coordinate with rental car providers across Dubai and the UAE to ensure timely delivery and recollection of vehicles.
  • Maintain clear communication with customers and providers to ensure a seamless rental experience.
  • Handle escalations and ensure service quality and customer satisfaction are upheld.

Customer Service Associate

RM EDUCATION INDIA
TRIVANDRUM
06.2023 - 03.2024
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed timely and effective replacement of damaged or missing products.

Customer Support Executive

CODINGO PRIVATE LIMITED
TRIVANDRUM
01.2021 - 01.2023
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Resolved customer complaints or answered customers' questions.
  • Listened to customers' questions and concerns to provide answers or responses.

Customer Service Associate

INTERGLOBE AVAITION LIMITED INDIGO AIRLINES
12.2017 - 01.2020
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Helped travelers find locations within airport complex.
  • Searched for and located available seats, cabins and flights for passengers.
  • Checked luggage and directed passengers to concourses and piers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

High School Diploma -

ST JOSEPH HSS
Trivandrum, TRIVANDRUM

BBA - Aviation Management

RUBY TRAINING
Trivandrum, TRIVANDRUM
04.2001 - 09.2016

Skills

Inbound & Outbound Call Handling

Customer Relationship Management (CRM)

Conflict Resolution & Complaint Handling

Escalation Management

CRM Software (eg, Salesforce, Zoho, or similar)

Microsoft Office Suite (Word, Excel, Outlook)

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Personal Information

  • Date of Birth: 12/13/94
  • Gender: Male

Profile - Professional Summary

Customer Service Specialist with 5 years of experience handling international clients from the USA, UK, Australia, and UAE. Skilled in coordinating car rental services for insurance customers, managing calls, resolving issues, and ensuring excellent customer satisfaction.

Timeline

Senior Customer Support Representative

Arabian Automobiles ( HUB CONNECT )
01.2025 - Current

Customer Service Associate

RM EDUCATION INDIA
06.2023 - 03.2024

Customer Support Executive

CODINGO PRIVATE LIMITED
01.2021 - 01.2023

Customer Service Associate

INTERGLOBE AVAITION LIMITED INDIGO AIRLINES
12.2017 - 01.2020

BBA - Aviation Management

RUBY TRAINING
04.2001 - 09.2016

High School Diploma -

ST JOSEPH HSS
Vishnu SureshCUSTOMER SUPPORT