Customer Service Professional with 5 years of experience in handling international clients across the USA, UK, Australia, and UAE through inbound and outbound calls. Proven expertise in providing seamless support in high-pressure environments, particularly within the car rental and insurance sectors. Skilled in coordinating with service providers, managing escalations, and delivering exceptional customer experiences. Adept at using CRM tools, maintaining service quality, and building strong customer relationships in multicultural and fast-paced settings.
Inbound & Outbound Call Handling
Customer Relationship Management (CRM)
Conflict Resolution & Complaint Handling
Escalation Management
CRM Software (eg, Salesforce, Zoho, or similar)
Microsoft Office Suite (Word, Excel, Outlook)
undefinedCustomer Service Specialist with 5 years of experience handling international clients from the USA, UK, Australia, and UAE. Skilled in coordinating car rental services for insurance customers, managing calls, resolving issues, and ensuring excellent customer satisfaction.