Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
Generic

VISHNU T B

CLOUD ENGINEER
Bangalore

Summary

A skilled Cloud Support professional with extensive experience in the IT industry, possessing a proven track record in delivering cloud and technical support. Expertise in front-line technical support, assisting clients and colleagues in resolving complex cloud-related issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cloud Engineer

Amazon India Development Center
Banglore
03.2020 - Current
  • Providing L1 and L2 support for Cloud customers
  • Proactively monitoring and reporting to Cloud customers for applicable solutions
  • Coordinating with L3 Support, Engineering Team for Incident & Service requests
  • Performing Cloud Managed Services tasks
  • Involving in the Cloud Operation lifecycle, including provisioning, maintenance, and decommissioning of cloud services
  • Reviewing, revising, and recommending SOPs to optimize cloud operations efficiency
  • Implementing robust solutions on AWS using services like EC2, Lambda, VPC, S3, RDS
  • Management and administration of AWS services like CLI, EC2, VPC, S3, ELB, ROUTE 53, Cloud Trail and IAM
  • Implementing monitoring, alerting, and security with CloudWatch, SNS, CloudFront
  • Experience in remote support and Infrastructure Operation
  • Resolving the tickets and requests with perfect Service Level Agreement
  • Experience in building and decommission the infrastructure
  • Good Experience in Client level support (Window, Linux, MAC, CSOS)
  • Experience in Active Directory Services, Group Policy Objects, Group Policy management, LOGON Computers and Securities.

Networking And System Administration

LOGON Computers and Securities
03.2016 - 02.2020
  • Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
  • Provided support in performance monitoring, backups, reporting, problem identification, management and resolution
  • Upgraded network by consulting with vendors, developing, testing, evaluating and installing enhancements
  • Provided users with training, references and technical support for computer problems
  • Secured network by developing network access, monitoring, control, and evaluation, maintaining documentation
  • Installing, upgrading, and configuring Windows operating systems
  • Creating, managing and maintaining user accounts
  • Implementing and troubleshooting remote access solutions
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
  • Providing technical support to end-users in resolving Windows related issues
  • Configured and maintained active directory, group policy, DNS, DHCP and other related services.

Associate Customer Engineer

HCL Services Limited
Chennai
06.2013 - 02.2016
  • Experience in installing and maintenance of DEL rack servers, tower servers, in modular infrastructure
  • Configuring windows server, hardware maintenance of dell servers
  • Support Dell Storage, Dell chassis POWEREDGE, Dell PowerEdge Physical blades
  • User management/ server maintenance/ server administration etc
  • Documentation of system configuration and standard operating procedures
  • Demonstrated work experience in Active Directory and support of Microsoft OS related products
  • Experience of Windows server operating systems
  • Experience in building and decommission the infrastructure.

Education

Bachelor of Computer Applications -

Alagappa university, Tamilnadu
08.2017

Diploma in Electronics Engineering -

Govt Polytechnic College, Kerala
07.2013

Higher Secondary Education in Science -

Technical High School, Kerala
06.2010

Secondary Education -

THS Shoranur
Technical High School, Kerala
06-2008

Skills

  • AWS Cloud
  • Performing Cloud Managed Services tasks
  • Operating System knowledge
  • Linux (Ubuntu)
  • MacOS
  • Windows
  • Remote support
  • Ticketing

Certification

AWS Certified Cloud Practitioner, 09/01/22-09/01/25, From Amazon web services

Declaration

The above information is correct to the best of my knowledge and belief. These details correctly describe my qualification and other details.                                                                                                VISHNU T B

Timeline

Cloud Engineer

Amazon India Development Center
03.2020 - Current

Networking And System Administration

LOGON Computers and Securities
03.2016 - 02.2020

Associate Customer Engineer

HCL Services Limited
06.2013 - 02.2016

Bachelor of Computer Applications -

Diploma in Electronics Engineering -

Higher Secondary Education in Science -

Secondary Education -

THS Shoranur

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