VISHNU TRILOK KUMAR
Assistant Manager - Service Excellence
Gurgaon,Haryana
Summary
Agile and adaptable crewing officer with 05 years history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and flight operations requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager - Service Excellence
Tata SIA Airlines India Private Limited
Gurgaon, Haryana
05.2021 - Current
- Create and update post service experience survey.
- Data analysis of complaints and NPS feedbacks.
- Creation of comprehensive BRDs for CE technology projects.
- Audits and correction of website and mobile app content from customer point of view.
- Creating repository of all documents, circulars and policies that affect customer facing SOPs.
Assistant Manager - Crew Rostering and Planning
TATA SIA Airlines India Private Limited
Gurgaon, Haryana
05.2019 - 05.2021
- Review and study impact of changes to the CARs and DGCA operational circulars related to flight crewing.
- Development and implementation of Jeppesen crew pairing and rostering system.
- Monitoring crew rosters and ensuring crew are legal and compliant for operations in line with the company regulation and DGCA CAR.
- Modifying the crew assignments as per FDTL and company regulation in the ARMS tracking system.
- Timely publication of crew rostering through ARMS notification system.
- Amending crew rosters with appropriate duties in case of flight or schedule cancellations.
- Ensure roster stability and implementing cost saving measure.
- Ensuring additional crew compliment requirements are met for longer routes as per FDTL.
- Timely and appropriate communication with the crew member to avoid any potential delays or cancellations.
Senior Executive - Training and Rostering
TATA SIA Airlines India Private Limited
Gurgaon, Haryana
09.2017 - 05.2019
- Planning and tracking of monthly simulator and line training requirements
- Managing day of operation and amendments to the planned schedule.
- Planning and executing crew training in line with the company regulation, FDTL and DGCA CAR.
- Ensuring proficiency and recency of trainers and line crew are maintained for company operations.
- Planning and monitoring of audit schedule of instructors and simulator facilities.
Senior Administrative Assistant - Flight Operation
Jet Airways India Private Limited
Mumbai, Maharashta
04.2016 - 08.2017
- Evaluate the roster released by the planning team.
- Ensuring Maximum productivity of trainers on training flights and simulators.
- Tracking the instructor upgrade training.
- Track on man day loss to ensure better utilization of the crew on line.
- High level tracking to save cost on logistics and accommodation.
Education
Bachelor of Science - B.E. Computer Science
Akshaya College of Engineering And Technology
Coimbatore 04.2011 - 04.2015
High School Diploma -
St. Peter's Junior College
Mumbai 06.2009 - 03.2011
Skills
Resource planning
Accomplishments
B787 - EIS Planning
- Drafting the crew training planning (ground and simulator) in consultation with the Boeing training facilities.
- Ensuring completion of the planned training for type endorsement.
- Liaising with the DGCA regulators for the handling and proving flight.
- Liaising with network planning team for routes to accomplishing the line training requirements and ensuring the availability for line operations in timely manner based on the planned delivery of each aircraft.
B737 - EIS Planning
- Liaising with the DGCA regulator for dispensation on training qualification.
- Preparing a detailed training program for each pilot based on the validity's of their recencies and proficiencies.
- Executing the training requirements for crew availability.
Additional Information
Date of Birth: 18thAugust, 1993
Passport No: N4797927
Father’s Name: Trilok kumar V.R
Mother’s Name: Radha
Timeline
Assistant Manager - Service Excellence
Tata SIA Airlines India Private Limited
05.2021 - Current
Assistant Manager - Crew Rostering and Planning
TATA SIA Airlines India Private Limited
05.2019 - 05.2021
Senior Executive - Training and Rostering
TATA SIA Airlines India Private Limited
09.2017 - 05.2019
Senior Administrative Assistant - Flight Operation
Jet Airways India Private Limited
04.2016 - 08.2017
Bachelor of Science - B.E. Computer Science
Akshaya College of Engineering And Technology
04.2011 - 04.2015
High School Diploma -
St. Peter's Junior College
06.2009 - 03.2011
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