Vishnu V

• Worked in UPS employment process under Accenture
• Resolved candidate complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced candidate satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Delivered high-quality support to customers via phone, email, and chat
• Trained new team members on company procedures and customer service best practices
• Monitored and reported on customer feedback trends to management
• Assisted in the development of support documentation and FAQs
• Analyzed customer feedback to recommend improvements in products and services

Understanding the functioning and significance of the Med-Ed Tech product/ app that would ensure appropriate resolution of customer queries.

• Responding to customer queries in a timely and accurate manner, via phone and emails.
• Identifying customer needs and helping them use specific features as well as find correct plan that suits their requirement.
• Analyzing and reporting app/ product malfunctions and bugs to the respective department for quicker resolution and unhindered smooth user experience.
• Mentoring new joiners, help them understand the new features and functioning.
• Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
• Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.