VISHNU V
Area Manager -Operations
Trivandrum
Summary
Total 12.6 Year experience in logistics and a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
25
25
years of post-secondary education
3
3
Languages
Work History
Area Manager of Operations
Ecom Express Limited
08.2024 - Current
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Area Manager of Operations
Flipkart India Pvt
10.2019 - 08.2024
- Flipkart Internet Pvt,Ltd in Kerala region.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 19 locations per week to manage each store and perform reviews of individual managers and employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Trained new employees on proper protocols and customer service standards.
In Charge
Flipkart India Pvt Ltd
10.2012 - 01.2016
- Ensure 100% operation adherence on a daily basis
- Ensure 100% SOP adherence and 0% Customer escalations
- Overall work place hygiene and petty cash handling, In charge of a department that sold huge quantity of products and responsible for implementing company procedures and plans, and delivering excellent operational standards in partnership with the Retail Operations Team
Client Service Executive
Signature Media
01.2011 - 10.2012
Education
Bachelor of Arts - Economics
ANNAMALAI UNIVERSITY,
05.2019 - 05.2020
SSLC - undefined
Board of Public Examination
Plus Two - Commerce
Higher Secondary Examination Board Kerala
04.2001 - Current
Skills
Operating System
Operational efficiency
Logistics management
Workforce planning
Teamwork
Problem-solving abilities
Operations management
Accomplishments
- Selected as Best Hub In charge -during year 2017 - Flipkart
- Selected as Best Cluster Head in region - during year 2020
- Selected as Best Area manger in region - during year 2022
- Rated highest in consistent appraisals
- Rated as good people manager
Timeline
Area Manager of Operations
Ecom Express Limited
08.2024 - Current
Area Manager of Operations
Flipkart India Pvt
10.2019 - 08.2024
Bachelor of Arts - Economics
ANNAMALAI UNIVERSITY,
05.2019 - 05.2020
In Charge
Flipkart India Pvt Ltd
10.2012 - 01.2016
Client Service Executive
Signature Media
01.2011 - 10.2012
Plus Two - Commerce
Higher Secondary Examination Board Kerala
04.2001 - Current
SSLC - undefined
Board of Public Examination
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