vishnu vijayan
Admin and Travel Desk
Bengaluru
Summary
PROFILE SUMMARY
I completed a comprehensive 5-year course in Travel and Tourism, honing my skills and knowledge in this dynamic field. My journey has led me to specialize in facilities management, where I excel in ensuring seamless operations and exceptional service delivery.
Currently serving as a Senior Executive in Facilities, where I oversee the management and optimization of facilities to enhance employee and guest experiences. My role encompasses strategic planning, resource allocation, vendor management, and ensuring compliance with safety standards.
I bring a unique perspective to facilities management, understanding the importance of creating comfortable and efficient spaces for travelers and employees alike.
Passionate about leveraging my expertise in travel and facilities management to drive operational excellence and elevate the guest experience. Committed to continuous learning and growth in this ever-evolving industry.
Overview
7
7
years of professional experience
Work History
BUSINESS TRAVEL CONSULTANT
TRIPEUR
- Conducted research on industry trends to maintain updated knowledge on best practices in corporate travel management.
- Enhanced client satisfaction by providing personalized and efficient travel booking services.
- Educated clients on relevant visa requirements and assisted with application processes when necessary.
- Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
SHIFT MANAGER
CHAAYOS (PARTIME JOB)
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
CREW TRAINER
MC Donalds (Partime Job)
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Mentored junior employees to improve performance, food safety, and customer service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
OPERATIONS EXECUTIVE
ASEGO TECHNOLOGY
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Developed operational processes to help organization adapt to market change.
Senior Facilities Executive
Unext Learning Pvt.Ltd
03.2024 - Current
- Cultivated a collaborative work environment by fostering open communication and promoting teamwork among facility staff members.
- Enhanced facility operations by implementing efficient management practices and streamlining processes.
- Optimized space utilization strategies by conducting thorough analyses of tenant requirements and existing floorplans for maximum efficiency gains.
- Collaborated with cross-functional teams to achieve project goals within deadlines, ensuring seamless transitions during expansions or renovations.
AIR TICKETING
SAFIYA Travels of India
08.2018 - 09.2018
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Developed training materials to improve agent performance and overall customer experience.
- Streamlined the ticketing process for faster service, contributing to increased sales.
Front Desk Receptionist
KTDC Hotels & Resorts
03.2018 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
MASTERS OF TOURISM AND TRAVEL MANAGEMENT - Tourism And Travel Management
KLE'S NIJALINGAPPA COLLEGE
04.2001 -
HIGHER SECONDARY (PUC) - undefined
GHSS KARIMBA,KERALA
Skills
Team leadership and supervision
Internship
- Front Desk Receptionist, KTDC Hotels & Resorts, 03/2018 - 05/2018
- AIR TICKETING, SAFIYA Travels of India, 08/2018 - 09/2018
- OPERATIONS EXECUTIVE, ASEGO TECHNOLOGY, Customer support, Travel insurance
Languages
ENGLISH
MALAYALAM
KANNADA
TAMIL
Timeline
Senior Facilities Executive
Unext Learning Pvt.Ltd
03.2024 - Current
AIR TICKETING
SAFIYA Travels of India
08.2018 - 09.2018
Front Desk Receptionist
KTDC Hotels & Resorts
03.2018 - 05.2018
MASTERS OF TOURISM AND TRAVEL MANAGEMENT - Tourism And Travel Management
KLE'S NIJALINGAPPA COLLEGE
04.2001 -
BUSINESS TRAVEL CONSULTANT
TRIPEUR
SHIFT MANAGER
CHAAYOS (PARTIME JOB)
CREW TRAINER
MC Donalds (Partime Job)
OPERATIONS EXECUTIVE
ASEGO TECHNOLOGY
HIGHER SECONDARY (PUC) - undefined
GHSS KARIMBA,KERALA
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