Summary
Work History
Education
Skills
CORE COMPONENTS
SOFT SKILLS
LANGUAGES
Timeline
Generic

Naga Durga Sony Kamma

Claim Benefits Specialist
Visakhapatnam

Summary

  • Maintained quality customer service by following customer services practices and responding to customer inquiries
  • Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlement
  • Ensured that customer is treated fairly and receives excellent service in accordance with the industry and company guidelines
  • Provided advice on making a claim and executing the processes involved
  • Guided policyholders on how to proceed with the claim
  • An effective communicator and team player with excellent interpersonal, presentation and analytical skills

Work History

Claim Benefit Specialist

Concentrix Daksh Service PVT LTD
9 2021 - Current
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Coordinated with other insurance carriers to resolve overlapping coverage disputes efficiently and fairly for all involved parties.
  • Mentored junior Claim Benefit Specialists, sharing industry knowledge and best practices to strengthen overall team performance.
  • Spearheaded system improvements that led to more efficient data entry processes and reduced errors in claims management.

Education

MBA - Finance

Pydah College Of Engineering & Technology
Visakhapatnam
04.2001 -

Bachelor of Science - Computers

Sri Gowthami Degree College
Palakollu
04.2001 -

Intermediate -

Sri Gowthami Junior College
04.2001 -

SSC -

Z.P.H.S
Achanta
04.2001 -

Skills

    Programming Languages: SQL, Python (Basic)

    Web Based Language: - HTML

    Microsoft Applications: MS Word , MS Excel , MS PowerPoint

CORE COMPONENTS

  • Claim Processing
  • Claims Management
  • Claims Adjudication
  • Risk Analysis & Control
  • Client Relationship Management
  • Reporting & Documentation

SOFT SKILLS

  • Collaborator
  • Communicator
  • Team Player
  • Analytical
  • Quick Learner
  • Detail-oriented

LANGUAGES

Telugu, English

Timeline

MBA - Finance

Pydah College Of Engineering & Technology
04.2001 -

Bachelor of Science - Computers

Sri Gowthami Degree College
04.2001 -

Intermediate -

Sri Gowthami Junior College
04.2001 -

SSC -

Z.P.H.S
04.2001 -

Claim Benefit Specialist

Concentrix Daksh Service PVT LTD
9 2021 - Current

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Naga Durga Sony KammaClaim Benefits Specialist