Summary
Work History
Education
Skills
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Vishnu Kumar Mehar

Suket District Kota Rajasthan
Vishnu Kumar Mehar

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Udaan Express

Customer Service Representative

Job overview

  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Delivered packages to customer doorsteps and business offices.

L&T FINANCE

Customer Service Representative

Job overview

  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Directed day-to-day collections functions.
  • Achieved performance goals on consistent basis.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Reached out to approximately Number account holders daily.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Collected funds from delinquent customers and minimized loss to save $Amount.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

HDB FINANCE

Customer Service Representative

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Researched and resolved accounts payable discrepancies.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
  • Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.

MPPKVVCL

Customer Service Representative

Job overview

  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Stored and maintained power tools and equipment for each job.
  • Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
  • Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
  • Enhanced quality control by inspecting condition of equipment and tools.

Bounce Up

Customer Service Representative

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Assisted customers with redeeming tickets or points for prizes in a friendly manner.
  • Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
  • Enhanced customer experience by ensuring a clean and safe gaming environment.
  • Boosted Game Room revenue through effective up-selling of products and services.
  • Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
  • Facilitated smooth transitions between games by efficiently resetting equipment for new players.
  • Assisted in organizing special events, creating memorable experiences for guests.
  • Drove repeat business by building rapport with guests, remembering names and preferences over time.
  • Recorded daily opening and closing reports to reconcile sales.
  • Offered personalized suggestions for games based on individual customer preferences or skill levels.
  • Conducted routine rounds through game room floor to check and test games.
  • Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
  • Operated point of sale terminal to complete customer transactions.
  • Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Answered guest questions to provide fun game experience.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Set up promotional displays and equipment for special events and activities.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Issued tickets to customers and collected payment and fees for desired services.

Photo Studio

Photographer

Job overview

  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Offered image proofs to help clients choose best photos from shoot.

Education

Vardhman Senior Secondary School
Suket District Kota Rajasthan

HSC from Arts
06.2018

University Overview

National Council Vocational Training
Jhalawar Rajasthan

ITI from Electrician
07.2017

University Overview

Vardhman Senior Secondary School
Suket District Kota

SSC from All Subjects
06.2014

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Call Center Operations
  • Professional telephone demeanor
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Data Collection
  • Staff Training
  • Technical Support
  • Live chat support
  • Customer Education

Languages

Hindi
Bilingual or Proficient (C2)

Hobbies

Hobbies

Travel

Photoshoot

Games

Movies

Cricket

Hobbies

Hobbies

Travel

Photoshoot

Games

Movies

Cricket

Hobbies

Hobbies

Travel

Photoshoot

Games

Movies

Cricket

Vishnu Kumar Mehar