Summary
Overview
Work History
Education
Skills
Certification
Acknowledgement
Timeline
Generic

VISHNU KUMAR RAVIKUMAR

Chennai

Summary

Results-driven Software Engineer specializing in Functional Testing and Agile methodologies, with experience at Virtusa Consulting Services. Demonstrated ability to develop comprehensive test scenarios and mentor junior engineers, leading to high-quality deliverables. Effective communicator skilled in requirement gathering, enhancing team collaboration and project success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Software Engineer - QA

Virtusa Consulting Services
Chennai
09.2021 - Current
  • Functional Test Engineer as part of a Scrum team that delivers solutions every two weeks.
  • Participate in Sprint Planning, delegate points for stories, and clarify the requirements.
  • Designed test scenarios, documented them in TestRail for each story assigned.
  • Perform functional testing in QAT, and identify defects; log defects in JIRA.
  • Retest the fixes, and approve the stories to be promoted to UAT.
  • POC for maintenance activity and lead the support team for triage and issue fixing in production.
  • Trained new hires on the QA best practices, and provided knowledge transfer sessions for them to kickstart their assignments.
  • Provided mentorship and guidance to junior engineers on best practices for testing.

QA Engineer

AVASOFT Solutions
Chennai
11.2019 - 09.2021
  • Trained and have sound knowledge in developing functional requirement documents (FRD), which is the key document for any test engineer to proceed with testing process.
  • Completed data verification for the migrated communities from IBM Connections to SharePoint and constantly updated the errors and defects to the development team in order to fix them right away and provide a quality site in SharePoint.
  • Individual Ownership as QA for a Teams Product developed by the company called 'Rocket', that is designed for HR team to complete the recruitment and onboarding process in an easy way.
  • Responsible and took complete ownership from requirement gathering till the closure of testing.
  • Good Experience in UI/UX testing of applications by testing applications only for UI/UX.
  • Worked on a project for 'Rent-A-Center' to test their business applications that is moved from .Net to O365.
  • Good Communication between the client and the team helped me improving myself as a good collaborator and team player.

Associate

HCL Technologies Ltd.
Chennai
03.2019 - 10.2019
  • I was part of Xerox QA & OA, where I had to test the software and the products of Xerox corporation like mono function and multi-functional printers.

Customer Support Associate

Sutherland Global Services
Chennai
05.2018 - 03.2019
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.
  • Performed Regression Testing on the builds that had defects in order to ensure that the defects are fixed.
  • Regression Testing is an integral part of the project and process, which helped me in getting a sound knowledge in this particular testing phase.
  • I worked as a customer support associate for Sutherland's client Amazon.CA, the division of one of the largest E-Commerce giants, Amazon.
  • The process involves, solving the queries from the Amazon's customers in Canada, regarding their products that they've ordered from our client, Amazon.CA and other related queries related to the E-Commerce site.
  • I was involved in solving the queries and complaints by the customer that I get through e-mails, right away and provide 100% customer satisfaction which is the key focus as a CSA.
  • I've received many positive and generous feedback and customer satisfaction score from many of the contacts that I've handled.
  • On seeing the performance as a E-mail representative, I was also given the responsibility of handling the customers through the other platform that our client had.
  • I was responsible for handling the customers through E-mail and Chat simultaneously and have handled more than 150 contacts in a day during the peak season of our client between November - February.
  • This process gave me a very sound experience and customer support and public relations and also a great knowledge to deal with people across different walks of life with respect to communication, attitude etc.

Education

Bachelor of Engineering - Electronics & Communication Engineering

SMK Fomra Institute of Technology
Chennai
05.2018

Diploma - Electronics & Communication

Valliammai Polytechnic College
Chennai
05.2015

SSLC -

Jaigopal Garodia National Hr.Sec.School
Chennai
05.2012

Skills

  • Functional Testing
  • Software Quality Assurance
  • Test Case and Test Script Development
  • Software Testing Life Cycle
  • Business Analysis
  • Requirement Gathering

Certification

  • ISTQB – Foundation Level in Software Testing
  • Automation and API training from Virtusa for testing the client projects
  • Completed Postgraduate Diploma in Computer Applications
  • Software Testing Course at QSpiders Academy

Acknowledgement

I hereby acknowledge that the above information furnished are genuine and true to my knowledge based on my work experience and skill set.

Timeline

Software Engineer - QA

Virtusa Consulting Services
09.2021 - Current

QA Engineer

AVASOFT Solutions
11.2019 - 09.2021

Associate

HCL Technologies Ltd.
03.2019 - 10.2019

Customer Support Associate

Sutherland Global Services
05.2018 - 03.2019

Bachelor of Engineering - Electronics & Communication Engineering

SMK Fomra Institute of Technology

Diploma - Electronics & Communication

Valliammai Polytechnic College

SSLC -

Jaigopal Garodia National Hr.Sec.School

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