Opera PMS Software
Vishnu Prakash
Front Office Executive
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise. Dynamic individual with hands-on experience in the hospitality industry, possessing a natural talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
32
32
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Executive Front Office
The Artiste , Tribute Portfolio by Marriott
11.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Guest Service Associate
Taj Hotels, Vivanta, IHCL
05.2023 - 06.2024
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction .
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Apprentice
Taj Hotels, Vivanta, IHCL
05.2021 - 05.2023
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Sales Specialist
Ninety Degree Events
11.2021 - 04.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
Internship
Marriott Hotels
09.2020 - 10.2020
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Internship
The Residence, Mauritius
06.2019 - 11.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Hotel Management (BHM) - Hospitality Administration/Management
Oriental School of Hotel Management
Wayanad, Kerala 04.2017 - 01.2021
Sr. Secondary - HIgher Secondary Education
MGM Collage
Kochi, India 04.2001 - 01.2017
Secondary Education - General Education
SBOA PUBILIC SCHOOL
Kochi, India 04.2001 - 01.2014
Skills
Front Desk Management
Experience with Opera Booking Systems
Software Competency
Service Excellence
Flexible Problem Solver
Effective Time Management
Analytical Problem-Solving
Detail-Oriented Data Input
Maintains Poise in High-Stress Situations
Skilled in Document Creation with Microsoft Word
Strong Task Management
Trustworthy Team Member
Cross-Functional Teamwork
Awards
- Customer Excellence Feedback
- 3rd prize in one flower and one leaf at Calicut flower arrangement competition
- 1st Prize in Morning Blossoms
Software
Certification
Guest Service Appreciation
Interests
Swimming
Cycling
Workout
Timeline
Executive Front Office
The Artiste , Tribute Portfolio by Marriott
11.2024 - Current
Guest Service Associate
Taj Hotels, Vivanta, IHCL
05.2023 - 06.2024
Sales Specialist
Ninety Degree Events
11.2021 - 04.2022
Apprentice
Taj Hotels, Vivanta, IHCL
05.2021 - 05.2023
Internship
Marriott Hotels
09.2020 - 10.2020
Internship
The Residence, Mauritius
06.2019 - 11.2019
Bachelor of Hotel Management (BHM) - Hospitality Administration/Management
Oriental School of Hotel Management
04.2017 - 01.2021
Sr. Secondary - HIgher Secondary Education
MGM Collage
04.2001 - 01.2017
Secondary Education - General Education
SBOA PUBILIC SCHOOL
04.2001 - 01.2014