Looker
Vishnu Prasad D I
Bengaluru
Summary
An enthusiastic individual whose love for operations and supply chain management is rewarded with a proven track record at rapidly growing organizations, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and team leadership, significantly reducing failure rates and operational costs. Skilled in data-driven decision-making and stakeholder management, achieving notable improvements in performance metrics and process optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Reservation Operations
Headout
08.2022 - Current
- Managed a team of 50+ associates, 5 team leads, 3 quality auditors, and 2 program managers handling close to 15000 customer bookings per week
- Improved the failure rate of manual fulfillment to 1% from more than 4% in H2 2023 by incorporating timely follow up processes, better inventory management, and fixing of other structural issues
- Configured all the major workflows, rules, and automations in Zendesk from scratch to ensure smooth functioning of operations, resolution of customer queries, and accurate reporting of operational metrics
- Reduced the manual load from 25%+ of bookings to 13% of bookings by automation of a few workflows, making processes streamlined, and eliminating internal dependencies leading to a cost reduction of approx. INR 7 lakh per month
- Designed and implemented a multi-dimensional scorecard to assess employee performance in the team and an R&R program to boost employee motivation
Senior Manager, Last Mile Operations
Flipkart
06.2019 - 07.2022
- Managed last mile delivery operations of 160+ hubs across South India with a volume of over 3 lakh monthly shipments and Big Billion Day sales clocking more than 1 lakh deliveries per day
- Improved Net Promoter Score (NPS) and Customer satisfaction score by > 10% by addressing customer pain points working collaboratively with multiple stakeholders
- Collaborated regularly with 15+ vendor partners, conducted performance reviews and devised action plans for vendor performance improvement
- Custodian of 20+ KPIs across 15 company owned and 140+ vendor managed hubs involved in active monitoring, analysis and building action plans for continuous improvement of supply chain performance
- Implemented 2 brand new delivery models in last mile and built a van usage optimization tool using macros in MS-Excel resulting in a saving of INR 15 lakhs/month
- Improved restocking % of return shipments to 97%+ leading to loss reduction of INR 45-50 lakhs/month
Software Test Engineer
Ford Motor Private Limited
07.2015 - 06.2017
- Increased project delivery speed by 20% by introducing Acceptance Test Driven Development
- Achieved 0 defects in User Acceptance Testing ensuring 100% accuracy in the testing process
Education
MBA -
SJMSOM, IIT Bombay
Mumbai, India05.2019
Bachelor of Engineering - Computer Science And Engineering
College of Engineering, Guindy
Chennai, India05.2015
Skills
- Strategic Planning
- Operations Planning
- Data-driven decision-making
- Data Analysis
- People Management
- Stakeholder Management
- Performance Management
- Advanced Excel
- Basic SQL
- Process Improvement
- Project Management
- Network Design
Internships
Supply Chain Management Intern, Nestle India Limited (April'18 - May'2018)
- Prepared a detailed network plan for starting direct invoicing of chocolates from the Goa plant to all the distributors in South India with optimal stocking norms, vehicle planning, and a routing plan for all the routes
- Created an automated cost waterflow preparation model using Excel macros to study transportation cost variation which reduced the analysis time by 75%
Certification
- Lean Six Sigma Green Belt
- Advanced Excel
- R-programming by Johns Hopkins University authorized by Coursera
Software
Power BI
MS Excel
Google Suite
Zendesk
Interests
- Behavioral economics
- Movies
- Numerical puzzles
- Value investing
Timeline
Senior Manager, Reservation Operations
Headout
08.2022 - Current
Senior Manager, Last Mile Operations
Flipkart
06.2019 - 07.2022
Software Test Engineer
Ford Motor Private Limited
07.2015 - 06.2017
MBA -
SJMSOM, IIT Bombay
Bachelor of Engineering - Computer Science And Engineering
College of Engineering, Guindy
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