Vishnu Prashanth

Team Handling

• Handled a team of 6 by presenting good interpersonal skills with the team
• Trained a team of 10 twice, explained the projects and tools to handle in detail, and guided the trainees on writing a bug
• Analyzed bug frequencies, prioritizing their importance of it, and checking their severity
• Ensure that the team posts an average of 10 bugs daily

Client Handling

• Interacted with clients for 2 years and had a good rapport with them
• Handled 3 projects from one client and adhered to the performance at top standards
• Part of the Community QA team for Clients in Discord
• Interacted with users in Discord and handled the application issues effectively
• Received Client appreciation many times during the tenure
• Clients considered many of my suggestions and deployed the same in the application

Reporting

• Sent reports on a Day-on-Day basis to management
• The report consists of New Bugs for the day, Regressions, Observations, and the build version info, etc.,

Performance

• Achieved 'Outstanding' performance for the year 2021 in the company
• Good knowledge of Jira and Test Rail
• Found quality bugs by using all permutations and combinations by checking their reproduction
• Worked on a PC project and personally filed 550+ bugs to date
• (Consists of Functionality, Compliance, VFX, SFX, Ad-hoc, Regressions, and Performance)
• Downloaded builds provided by Developers, performed Smoke and Sanity tests perfectly, and ensured that the cases were double-checked
• Wrote hundreds of Test cases for 3 Projects and executed them effectively
• Executed Test plans within the targeted time
• Regressed tickets in accordance with the Client's requirement and cross-checked the factors to find a Bug in Bug.

Game Design & Agile Methodology:

I was the Point of contact for one of the key projects. I had to test the game and should make sure that the game is Bug-Free. After testing the game, I gave multiple new additions and alterations in the game and submitted the details to the Game Designer and the Developer. Post which, the clients actioned on it quickly. 90% of my suggestions were implemented on my previous project.

• Skilled with various software testing concepts and all the stages of SDLC and STLC.
• Good understanding of the Defective Life Cycle.
• Expertise in Functional Testing and Regression Testing.
• Good experience in defect tracking tools like JIRA.
• Validate new content, features, and fixes from the development for both quality and functionality before those changes are submitted to the game.
• Write, maintain, and execute test cases as necessary.
• Proficient in developing, maintaining, and executing Test Cases.
• Have used TestRail for managing and executing test suites.
• Strengthened ability to finish tasks in a timely manner while preserving quality.
• Proficient in creating and managing docs created according to client requirements on Google Docs.

• An avid gamer who plays games across genres and platforms.
• Understanding of both premium and freemium mobile games.
• Solid understanding of popular mobile, casual, and social games.
• Good written and oral communication abilities.
• Interacting with players and developers to get the application run on a profitable note.
• Getting more players to play the game/s using various platforms.
• Molding Freebie Players to Paid.
• Identifying and reporting functionality bugs.
• Follow-up and testing of the versions from Alpha builds to the final release of the game.
• Reviewing game design and requirements and developing test plans.
• Work with the development and finance teams on prioritizing the issues.
• Knowledge of other game platforms and current trends.
• Performed statistical, qualitative, and quantitative analysis.
• Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
• Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
• Worked both independently and collaboratively in fast-paced laboratory environment.
• Attended seminars and symposiums to improve overall knowledge and understanding.

• Collaborated with the application users about what we use and resolved all sorts of issues.
• Perform quality assurance and testing of SQL application Environment.
• Preparing SLA, Attendance, Volume trackers and MIS reports.
• Preparing Daily Stats by using pivot tables and sending to onshore.
• Analyzing work and making documentation of processes and with clients.
• Performing all kinds of data analysis.
• Assisting manager in responding to Clients' e-mails & calls.
• Resolving process-related queries on calls with team members in other locations & Sites.
• Meeting SLAs as per client & IBM requirements and following the guidelines.

• Handled calls from customers and assisted them to choose the right product based on their requirements.
• In-depth product information specifically in the computers and accessories section.
• Point of contact across the organization to roll out any and all processed product and service-related updates [In house and outsourced partners].
• Have been instrumental in maintaining the discipline around enabling individuals, teams, and the organization to collectively and systematically create, share, and apply knowledge to better achieve the objectives.