RAJESH MOHAN
Chennai
Summary
Proven leader at Zenta Mortgage Services LLC, adept in team leadership and process improvement. Enhanced productivity by optimizing workflows and ensuring compliance. Skilled in MS Excel and effective communication, consistently meeting SLAs and quality targets. Spearheaded cross-functional training, driving team success and fostering a culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER (HELOC)
Zenta Mortgage Services LLC Part of Accenture Credit Services
01.2023 - Current
- Handling Processing team with the team size of 20 FTE’s
- Prioritizes the workflow for the day to day operations and maximize productivity and quality Proactively manage the daily reports ensuring SLA’s are consistently met
- Improve timeliness and effectiveness of the team and ensure consistently meets established productivity and quality targets
- Review/manage weekly/monthly Audit findings, developing and tracking corrective action plans Prepare and present governance deck on team’s performance during client call on weekly basis
- Drive process improvements and support automation efforts.
- Monitor quality through audits; present weekly
- Prioritize day-to-day operations, ensuring productivity and SLA adherence.performance decks to clients
TEAM LEAD (Disclosure Desk & Post closing Review)
Zenta Mortgage Services LLC Part of Accenture Credit Services
01.2019 - 01.2023
- Handled Disclosure Desk & Post closing Review team with the team size of 30 FTE’s Review/manage weekly/monthly Audit findings, developing and tracking corrective action plans Preparing new and maintain/update existing SOP’s and training materials
- Maintaining MIS reports E Monthly score card data
- Conducting trainings for all the new joiners in the process and cross training sessions across the process on new / existing migrations
- Setting monthly Objectives for the team and reviewing them on a weekly basis Conducting 1-0-1 feedback sessions with the team members on a Monthly Basis
- Continually find ways to improve processes and/or workflow procedures and preparing Route Cause Analysis (RCA)
ASSOCIATE, SENIOR ASSOCIATE, SME (Income Calculation, Pre Purchase Review)
Zenta Mortgage Services LLC Part of Accenture Credit Services
12.2011 - 01.2019
- Evaluating (QC Audit) income documents (Salaried, Self-employed E Other income) and underwriter findings (income calculation) for the loans (Conventional, FHA E VA) and provide them the feedbacks based on review Validating the Onshore Underwriter findings based on checklist, evaluate the documents and provide them the feedbacks
- Post-Closing Reviewer is responsible for ensuring the accuracy and compliance of the Closing Disclosure after the loan has closed. Their duties includes: Verifying Accuracy: Ensuring all figures, such as loan amounts, fees, and costs, match the finalized documents and the original Loan Estimate.
- Projects worked: Pre Funding Income Calculation, Pre Purchase Review
Education
B.Sc - ECS
Prince Shri Venkateshwara Arts & Science college / Madras University
01.2011
Higher Secondary School -
Holy Prince Matric Hr. Sec. School
Chennai01.2008
Secondary School -
Holy Prince Matric Hr. Sec. School
Chennai01.2006
Skills
- US Mortgage Operations (FHA, VA, Conventional)
- Team Leadership & SLA Management
- Compliance & Quality Assurance
- Pre-closing & Post-closing Review
- Process Optimization & RCA
- Operational Documentation (SOP, SIPOC, FMEA, HLPM)
- Stakeholder Reporting & Governance
- Tools: MS Excel, Word, PowerPoint, Visio, Power BI
- Operational Documentation (SOP, SIPOC, FMEA, HLPM)
- Effective communication
- Analytical thinking
- Problem solving
- Self-motivated
- Adaptability
- Flexibility
- Team leadership
- Process enhancement
- Performance monitoring
- Risk evaluation
- Cross-functional training expertise
- Data analysis skills
- Resource management
- Process improvement
- Workflow management
Languages
- English, Tamil
- English: B2 Upper Intermediate, Tamil: C2 Proficient
Certification
- NMLS License Holder, 2264986, Currently holding MLO license for 13 States in USA.
- Certified Lean Six Sigma Green Belt
Projects
Spearheaded the transition from a manual, time-consuming checklist process (searching for square brackets, marking with "X," and realigning formats in Word) to an automated Excel-based system with checkboxes and dropdowns., Simplified task completion by providing the team with pre-set options, eliminating the need for realignment and reducing cycle time., Reduced task completion time per file from 120 minutes to 103 minutes, leading to a time savings of 17 minutes per file across 300 checkpoints., Delivered a total time savings of 85 hours, translating into $850 in labor cost savings., Enhanced team productivity and streamlined workflows, improving overall efficiency and ensuring alignment consistency without additional formatting efforts.
Personal Details
- Father's Name: Mohan S
- Date of Birth: 03/07/1991
- Gender: Male
- Nationality: Indian
- Notice Period: 3 Months
Awards
- Star Innovator Award for generating more ideas towards process improvement
- Good Samaritan Award
- Numero Uno Awards for Best Performer in the Team
Salary Expectations
As per Company norms
Timeline
ASSISTANT MANAGER (HELOC)
Zenta Mortgage Services LLC Part of Accenture Credit Services
01.2023 - Current
TEAM LEAD (Disclosure Desk & Post closing Review)
Zenta Mortgage Services LLC Part of Accenture Credit Services
01.2019 - 01.2023
ASSOCIATE, SENIOR ASSOCIATE, SME (Income Calculation, Pre Purchase Review)
Zenta Mortgage Services LLC Part of Accenture Credit Services
12.2011 - 01.2019
B.Sc - ECS
Prince Shri Venkateshwara Arts & Science college / Madras University
Higher Secondary School -
Holy Prince Matric Hr. Sec. School
Secondary School -
Holy Prince Matric Hr. Sec. School
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