Vishnupriyan Vetrivel
Operations Manager
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
Kolath & Co
09.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Branch Manager
Tamilnad Mercantile Bank LTd
06.2021 - 09.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Ensured compliance with banking regulations by staying up-to-date on industry standards and implementing necessary changes.
- Provided support during internal audits, working closely with auditors to provide necessary documentation and answer inquiries as needed.
- Contributed to the achievement of branch sales goals through effective cross-selling of financial products and services.
- Maintained a high level of confidentiality when handling sensitive customer information, adhering to strict data protection policies at all times.
- Participated in ongoing professional development opportunities to stay current with industry trends and improve job performance continually.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Asst.Manager
Tamilnad Mercantile Bank Ltd
04.2017 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Clerk
Tamilnad Mercantile Bank Ltd
09.2012 - 03.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Educated customers on use of banking website and mobile apps.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
CAIIB - Banking And Financial Support Services
Indian Institute of Banking
Mumbai 04.2001 -
Diploma in Banking - Banking
Manipal University
Bangalore 04.2001 -
Bachelor of Engineering - Mechanical Engineering
MAM College of Engineering
Thiruchirapalli 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Team Leadership
Financial Management
Regulatory Compliance
Financial Analysis
Cash Flow Management
Timeline
Operations Manager
Kolath & Co
09.2022 - Current
Branch Manager
Tamilnad Mercantile Bank LTd
06.2021 - 09.2022
Asst.Manager
Tamilnad Mercantile Bank Ltd
04.2017 - 06.2021
Clerk
Tamilnad Mercantile Bank Ltd
09.2012 - 03.2017
CAIIB - Banking And Financial Support Services
Indian Institute of Banking
04.2001 -
Diploma in Banking - Banking
Manipal University
04.2001 -
Bachelor of Engineering - Mechanical Engineering
MAM College of Engineering
04.2001 -
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