Vishnu Sree J

GenAI Chatbot- Ingenico

• Gather business requirements and user needs.
• Coordinate with technical teams for integration and testing.
• Ensure quality, user acceptance, and continuous improvement.
• Derive at 50+ Usecases and also assist in prompting.

GenAI Email to case Automation - Alcatel Lucent

• Design workflows to efficiently convert incoming emails into cases, considering system integration and data security.
• Develop comprehensive test cases and conduct thorough testing to validate solution functionality.
• Coordinate user acceptance testing to ensure the automation solution meets end-user requirements.
• Create documentation and training materials to support the adoption of the automated process.
• Monitor solution performance and gather feedback for continuous improvement opportunities.
• Act as a liaison between business stakeholders and technical teams throughout the project lifecycle.
• Communicate effectively to maintain alignment and address any concerns or issues.
• Ensure successful implementation and ongoing support of RPA Email-to-Case Automation.

GenAI Presales Support

• Tasked with the responsibility of capturing meeting minutes, developing design documents, and providing support.
• Conduct in-depth discussions and gathered data to understand customer requirements.
• Demonstrated a deep understanding of the Solutioning based on GenAI.
• Responsible to Create proposals, presentations, and case studies to support sales efforts.
• Built and maintained customer relationships through product demos and workshops.

KPI Dashboard

The objective of this project is to develop a comprehensive framework for Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and In-Process Reports to enhance performance monitoring and management across organization.

• Collaborate with stakeholders, including business users, data owners, and technical teams, to understand their data needs and objectives.
• Elicit and document clear and comprehensive business requirements for the Dashboard creation process

Thomson Reuters Corporation

• Collaborated with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Executed analysis of risks and identified risk mitigation strategies.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Hands-on experience in Salesforce to effectively collaborated with business and technical stakeholders to design ,configure and implement salesforce.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.

• Sales process quality and prioritize opportunities for improvement.
• Design and develop curriculum content for courses.
• Foster positive and collaborative learning environment.
• Collaborated with team members for enhanced process efficiency and productivity.

• Responsible for providing Business support to end users along with providing user- friendly solutions on any kind of issues
• Responsible for handling various projects, designing timeframe and responsible from delivery standpoint
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations

BookmyShow

International of BookMyShow provides experience to do content aggregation, discovery & booking for international locations on ,BookMyShow’s various consumer facing properties like Web, M-site, Android & iOS apps.

Healtppy

• Healtppy is a leading health based application based in Burma
• A platform that connects Doctors, Laboratories, Clinic/Hospitals and Patients and thus making
• Health assistance at one’s Fingertip
• This allows to track and manage appointments.

Whatsmany

• Whatsmany was an Idea that was developed in-house to solve the small startup business problems and to help them increase the ROI using Whatsapp
• Whatsmany helps to leverage the power of Whatsapp to communicate with the customers
• Eventually I was also involved in Business

• Internship for a period of two months in an IVR service Provider through Cloud
• Platform.Responsible in increasing the revenue and bringing in new customers.Also
• Responsible in understanding the challenges and providing customisations