Vishnu V Nair
Senior Analyst
Hyderabad,TG
Summary
Professional experienced in meeting needs, improving processes and exceeding requirements in team environments. Over 7 years of experience working on large-scale projects and handling daily operational requests. Diligent worker with strong communication and task prioritization skills. Aspiring to leverage the versatile background in content management, IT, and sales, along with the proficiency in data analysis and project management, to contribute
effectively to a dynamic team.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Analyst
Accenture Solutions Private
03.2024 - Current
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Developed customized reports, summarizing and presenting data in visually appealing format. Moreover, automated reports which reduced manual efforts by 90%.
- Reduced production issues by identifying, documenting, and reporting defects during UAT testing phases of the project.
- Conducted regular training and demo sessions for global audience to increase content contributions to Knowledge Centre.
- Ensuring content quality standards are maintained and relevant content is published on the portal.
- Reduced errors in SOP documentation by conducting thorough reviews and editing.
Analyst
Deloitte Touche Tohmatsu Limited
Hyderabad
06.2021 - 02.2024
- To efficiently provide content management end-to-end service from the identification of content and expertise, to reviewing, cleansing/sanitizing, tagging, and publishing on global platform.
- Experience of working with global stakeholders and managing end to end complex projects by understanding and aligning with the stakeholder expectations and acting as a trusted process advisor.
- Successfully handled multiple migration projects during platform migration from Sharepoint to cloud.
- Effectively oversee operational tasks including ServiceNow ticket management and the upkeep of Team site through SharePoint.
- Quality Assurance of content processed by Analysts to ensure client confidentiality is maintained and intellectual property guidelines are met.
- Planned, developed, and provided virtual on-boarding training to new and experienced hires.
D2 Technical Support Associate
Amazon Development Centre
Hyderabad
09.2017 - 06.2019
- Engaging with customers from both North America and India, addressing inquiries regarding devices such as Kindle, Echo, Fire TV stick, and Prime videos, and effectively escalating unresolved issues to the development team by initiating ticket requests.
- Served as a Subject Matter Expert (SME) responsible for training newly hired associates.
Sales Engineer
CoreEL Technologies Pvt. Ltd
Bengaluru
10.2015 - 01.2017
- To analyze market trends and customer requirements, relationship building with clients, product positioning, lead generation, sales, and support.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Conducted hands on workshops and seminars for customers.
Intern (Assistant Sales Manager)
Dukes India Pvt. Ltd
Hyderabad
06.2020 - 07.2020
- Market research on retailers and distributors, generate new leads and sales with existing customers, monitored the daily activities of reporting team members, data collection of order fulfillment and closing stock on weekly basis.
Education
MBA - Marketing, Business Analytics
Institute of Public Enterprise
Hyderabad 07.2019 - 2021.05
Bachelor of Technology - Electronics And Communication Engineering
Hindustan University
Chennai 08.2011 - 2015.06
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College
Hyderabad 07.2009 - 2011.05
Class X
Kendriya Vidyalaya
HyderabadSkills
Microsoft Office Suite
undefinedCertification
IIM Kozhikode: Professional Certificate Program in Data Science for Business Decision Making
Projects
- Capstone Project - Credit Card Fraud Detection
- Case Study: Regression Analysis
- Tableau dashboard of IPL statistics
Additional Information
- Accenture Client Impact Award
- Deloitte Applause Award
- Deloitte Spot Award
- Amazon Top Performer Peak 2018
Timeline
Senior Analyst
Accenture Solutions Private
03.2024 - Current
IIM Kozhikode: Professional Certificate Program in Data Science for Business Decision Making
08-2023
JPMorgan Chase & Co: Agile Virtual Experience Program on Forage
08-2023
Analyst
Deloitte Touche Tohmatsu Limited
06.2021 - 02.2024
Intern (Assistant Sales Manager)
Dukes India Pvt. Ltd
06.2020 - 07.2020
MBA - Marketing, Business Analytics
Institute of Public Enterprise
07.2019 - 2021.05
D2 Technical Support Associate
Amazon Development Centre
09.2017 - 06.2019
Sales Engineer
CoreEL Technologies Pvt. Ltd
10.2015 - 01.2017
Bachelor of Technology - Electronics And Communication Engineering
Hindustan University
08.2011 - 2015.06
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College
07.2009 - 2011.05
Class X
Kendriya Vidyalaya
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