People Manager
Vishnu Vardhan Cinchu
Subject Matter Expert
Hyderabad
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of Appeals and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Subject Matter Expert
Optum Global Solutions
Hyderabad
12.2012 - Current
- Collaborated with management to identify and prioritize new development concepts.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
- Build and maintained professional relationships with business partners.
- provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Led Process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Collaborated with management to provide training on improved processes and assisted with creations and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
Education
MBA - Financial Accounting
Osmania University
Hyderabad 06.2009 - 09.2011
Skills
Teambuilding
undefinedCertification
AHM 250 certification
Interests
Timeline
AHM 250 certification
01-2021
Subject Matter Expert
Optum Global Solutions
12.2012 - Current
MBA - Financial Accounting
Osmania University
06.2009 - 09.2011
Similar Profiles
Richa SharmaRicha Sharma
Deputy Manager at Optum Global SolutionsDeputy Manager at Optum Global Solutions
MUNISH MITTALMUNISH MITTAL
Manager Tech Support at OPTUM Global Solutions (UHG)Manager Tech Support at OPTUM Global Solutions (UHG)
Kevin Chester NazareaKevin Chester Nazarea
IT Service Desk Analyst / Technical Support Specialist at Optum Global Solutions Inc.IT Service Desk Analyst / Technical Support Specialist at Optum Global Solutions Inc.
Syed Azfar MujtawaSyed Azfar Mujtawa
PROVIDER DATA SPECIALIST – Project Management at OPTUM Global SolutionsPROVIDER DATA SPECIALIST – Project Management at OPTUM Global Solutions
Ravi Teja KandukuriRavi Teja Kandukuri
Senior Lead Software Engineer at ValueLabsSenior Lead Software Engineer at ValueLabs