Vishnu Vardhan Jalli
Bangalore
Summary
Seasoned Collections Agent with a proven track record in managing complex accounts, resolving disputes and facilitating payment arrangements. Possess strong negotiation skills coupled with profound knowledge of data management systems and regulatory compliance. Noteworthy for improving debt recovery rates and reducing delinquency percentages through strategic planning and customer engagement efforts. Showcases unwavering commitment to maintaining professionalism in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Collections Agent
Indusind Bank
Nellore
02.2015 - 12.2016
- Initiated legal action against delinquent customers when necessary.
- Resolved complex issues that arose during the collections process.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified opportunities for improved efficiency in the collections process.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Researched customer accounts for any discrepancies or outstanding payments.
- Monitored customer accounts for changes in financial status or contact information.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Education
Bachelor in Commerce & Accounting - Accounting And Finance
Vikrama Simhapuri University
Nellore07-2014
Skills
- Fair debt practices
- Credit adjustments
- Delinquent account management
- Collections regulatory guidelines
- Collections processing
- Collections process improvement
- Billing and collections best practices
- Communication with customers
Languages
Telugu
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Technical skills
- Microsoft Excel
- Microsoft outlook
- Tally
Timeline
Collections Agent
Indusind Bank
02.2015 - 12.2016
Bachelor in Commerce & Accounting - Accounting And Finance
Vikrama Simhapuri University
Similar Profiles
Neetan KaurNeetan Kaur
Associate Service Delivery Manager at Indusind BankAssociate Service Delivery Manager at Indusind Bank
Aman PandeyAman Pandey
Business Development Manager at Indusind BankBusiness Development Manager at Indusind Bank
PRIYANKA SHUKLAPRIYANKA SHUKLA
Deputy Vice President at IndusInd bankDeputy Vice President at IndusInd bank
Margi PatelMargi Patel
Associate Manager-Credit Administration Department at Indusind BankAssociate Manager-Credit Administration Department at Indusind Bank
C. RathiC. Rathi
Business Development Manager at HTC Global ServicesBusiness Development Manager at HTC Global Services