Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vishnu Vardhan Malempatti

Chennai

Summary

Business Consultant with over 12 years of experience in BFSI spread across Client Servicing, Payments, FX, UAT, Client training, etc.. With proven track record at Tech Mahindra Ltd, specializing in digital channel training and client experience enhancement. I have successfully driven service excellence and digital adoption, achieving a client satisfaction rate exceeding 90%.

Overview

12
12
years of professional experience

Work History

Business Consultant

Tech Mahindra Ltd
Chennai
08.2022 - Current
  • Delivered Straight2Bank platform training across various products, like Cash, FX, and Trade, to Corporate Institutional and Business Banking clients, as well as to client-facing staff, consistently achieving a survey satisfaction rate exceeding 90% over the past 1.5 years.
  • Trained newly onboarded clients on a range of banking products and services, ensuring familiarity and confidence in Straight2Bank platform usage, while driving digital adoption.
  • Conducted month-on-month data analysis to track client and staff digital adoption, and prepared a detailed insight report for various stakeholders' review for decision-making.
  • Developed e-learning materials for internal stakeholders, ensuring effective knowledge transfer and skill development.
  • Trained client-facing staff on a wide range of banking products, and conducted demo sessions to equip them with the knowledge and skills to effectively handle client queries.
  • Collaborated with POs, SMEs, and program leads to develop comprehensive training program packs for newly introduced products or features, ensuring internal staff are well-informed and equipped to manage enhancements and changes effectively.
  • Authored a monthly newsletter in collaboration, showcasing SCB’s digital channel training team’s performance, new feature releases, and data insights, providing valuable information to all banking staff for enhanced platform utilization.
  • Collaborated with GTM leads to publish monthly digital-first newsletters highlighting client training, platform training capabilities, and insights, reaching over 3,000+ internal staff with a view rate exceeding 45%.
  • Led comprehensive training sessions for more than 1,000 client-facing staff across diverse banking platform topics, consistently receiving positive feedback and enhancing staff proficiency.
  • Assisted with creating digital channel marketing campaigns to amplify product awareness internally, as well as externally, to clients.

Business Consultant

Tech Mahindra Ltd
Chennai
11.2021 - 05.2022
  • Collaborated closely with product owners and development teams to ensure alignment between business requirements and technical feasibility, facilitating a smooth and efficient migration.
  • I worked in Agile methodology.
  • Managed document updates and tracked defect resolution using Jira to ensure accurate documentation and efficient issue management.
  • Associated with the payments testing team in test case preparation and review.
  • Collaborated with developers and POs to address and resolve queries during the development phase, ensuring smooth progress and timely issue resolution.
  • Participating in business solution calls with various stakeholders to understand the changes and requirements.
  • Attending demo sessions and reviewing the functionality as per the user story.

Business Process Lead

Tata Consultancy Services Ltd
Chennai
12.2012 - 10.2021
  • Experience working in payment messages, like MT messages – MT103, MT202, MT202 COV, MT102, MT199, MT999, MT299, MT292, MT210, MT900, MT910, MT940, and ISO20022 messages PACS, PAIN, CAMT.
  • Continuous monitoring and analyzing key risk areas where enhancements are required, working with various stakeholders to define requirements, and coordinating to meet business expectations.
  • Handling client queries and escalations.
  • Analysed STP failed payments (inflows, outflows, BTs, etc.), identified the root cause, collaborated with cross-functional teams for system enhancements, and managed the project lifecycle from analysis to implementation.
  • Responsible for preparing the BRD, user story, and testing changes in the UAT environment.
  • Responsible for internal process audits to identify the process gaps, and address them with the appropriate controls.
  • Meet all SLAs set by the business for the process.
  • Recognized for proposing and successfully implementing an automated clearing house (ACH) straight-through processing (STP) solution, enhancing operational efficiency, and streamlining transaction processes.
  • Led the upload of the MT202 message as part of a straight-through processing (STP) project, receiving recognition for the successful execution and the contribution to process efficiency.
  • Led ACH/MX (ISO 20022) implementation from the Operations end.
  • Awarded Star Performer of the Month for implementing correspondent bank maintenance.
  • Proposed and implemented an automated value date change for cut-off-based products, effectively reducing payment rejections and saving 30 minutes of processing time daily.
  • Identified manual touch points in electronic banking payments and proposed a straight-through processing (STP) initiative, leading to successful implementation from the operations end, and resulting in a savings of nearly 60 minutes of processing time daily.

Education

MBA - Finance

KITS college
Nagpur, India
01.2012

B.COM -

RKM Vivekananda College
Chennai, India
01.2010

Skills

  • SWIFT
  • MT Messages
  • MX Messages
  • ISO 20022
  • BRD
  • Digital Channel Training
  • Client training
  • STP Improvement
  • Payment operations
  • Customer service

Timeline

Business Consultant

Tech Mahindra Ltd
08.2022 - Current

Business Consultant

Tech Mahindra Ltd
11.2021 - 05.2022

Business Process Lead

Tata Consultancy Services Ltd
12.2012 - 10.2021

MBA - Finance

KITS college

B.COM -

RKM Vivekananda College

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Vishnu Vardhan Malempatti