Hi, I’m
Vishnu Vihar Boya Tailor
MIS Salesforce Administrator
Hyderabad
Summary
Experienced Systems Architect & Technical Operations Engineer with 10.8+ years on the Salesforce platform, including 4+ years in Salesforce Support and over 7+ years in Administration. Adept at aligning technical solutions with business objectives, I work closely with stakeholders—from product owners to release managers—to ensure seamless implementation and strategic impact.
I bring strong experience across Sales Cloud, Service Cloud, Salesforce CPQ, Experience Cloud, and robust data security practices. My technical skills span Salesforce configuration & customization, configuration, but not limited to Apex, LWC, Flows, assignment rules, approval processes, email configurations, and complex user and license management. Known for my proficiency with DevOps tools like Copado, I have also integrated third-party applications such as SailPoint, 8X8 CTIs to enhance functionality.
Expert at adapting to new Salesforce releases, I’m committed to analyzing and adopting high-impact features, communicating complex updates effectively to non-technical teams, and guiding associates in day-to-day support activities. My experience with Agile development methodologies, along with a keen eye on the latest Salesforce innovations (such as Einstein Assistant, Agentforce, DevOps Center), enables me to introduce efficient, impactful solutions.
Driven by a passion for Salesforce technology, I deliver solutions that drive growth, efficiency, and enhanced user experiences. Let’s connect to explore how my Salesforce expertise can add value to your organization.
Overview
11
years of professional experience
6
Certificates
5
Languages
Work History
State StreetHyderabad, India
MIS Salesforce Administrator - Manager
02.2025 - Current
Job overview
- Serving as a MIS Engineer for a US-based product company in India, which utilizes Salesforce CRM for its operations, encompassing over 1,000 Salesforce licenses.
- Architected a Scalable Architecture for Salesforce-ServiceNow integration using API Design best practices; implemented OAuth for secure authentication and ensured High Availability for cross-platform data sync.
- Drove Operational Excellence by conducting Root Cause Analysis (RCA) on recurring production issues and implemented Toil Automation via Salesforce Flows to reduce manual overhead by 20%.
- Standardized a Sandbox Strategy and Metadata Deployment pipeline using Version Control, maintaining a consistent 90% Unit Testing Code Coverage across all production releases.
- Customized user interfaces according to specific departmental needs, while maintaining a consistent overall experience across the platform.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Maintained 99.9% system uptime for over 1,000 users by implementing proactive monitoring and an automated incident response framework via Salesforce, ServiceNow integration.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Supported organizational growth by configuring scalable solutions within Salesforce, and providing guidance on best practices for future expansion.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Ensured data integrity and compliance by overseeing regular cleanup and maintenance of Salesforce records.
- Improved system security and compliance by conducting regular Salesforce platform audits, and implementing necessary updates and patches.
- Set up and control user access levels across databases to protect important data.
- Implemented security measures to protect vital business data.
PowerSchool India Private LimitedBangalore, India
Senior Salesforce Administrator
09.2023 - 02.2025
Job overview
- Served as Senior Salesforce Administrator for a US-based product company in India, which utilizes Salesforce CRM for its operations, encompassing over 2,455 Salesforce licenses.
- Adapt new features and improvements (in our Salesforce CPQ module) in accordance with existing configurations using OOB automations like Flows, Workflows, PBs, and Apex, etc., guided by user stories developed by business stakeholders in JIRA.
- Engaged in configuring Logik.io for guided selling of PowerSchool products on Salesforce CPQ.
- Logik.io enhances the Salesforce CPQ configuration experience, allowing you to configure and sell complex products with split-second performance and reduced admin effort.
- Reduced average resolution time by 30% for over 2,400 users by engineering self-healing flows and complex CPQ logic using Logik.io to minimize manual intervention. These may originate from applications like Fresh Service, emails, or Slack.
- Responsible for addressing issues related to the Salesforce ecosystem through processes such as bug fixes, hot fixes, and change management.
- Overseeing comprehensive cleanliness of the SFDC instance, which includes tasks such as updating, importing, and deleting data to maintain data hygiene.
- Identify, rank, and, if necessary, forward tickets to other relevant parties.
- Set up third-party applications in the Salesforce production environment, following successful validation in the test sandbox.
- Examine, oversee, and implement new updates with each release cycle.
- Educate Salesforce users on newly developed features.
- Impromptu peer training sessions and discussions on SFDC releases.
- Participate in daily stand-up meetings and engage in Salesforce release conversations.
Harman Connected Services Corporation India Pvt. Ltd Formerly Symphony Teleca Corp. India Pvt. LtdBangalore, India
Technical Lead - Product Development
08.2015 - 08.2023
Job overview
- Worked as a Technical Lead for a Belgian client that uses a multilingual and multi-currency Salesforce Org, having 628+ Salesforce licenses.
- 4.2 years of experience as a Salesforce Admin Support Engineer.
- Collaborated with project managers, developers, quality assurance teams, and customers to resolve technical issues.
- Optimized system performance for a multi-lingual global org by re-architecting legacy Apex and LWC components, successfully reducing CPU timeout errors by 40%.
- Worked on new functionality and enhancements using LWC and Apex, based on user stories created by product owners in Deloitte Tracker, ServiceNow, etc.
- Trained and mentored buddy associates on the Salesforce ecosystem, and collaborated with them to improve overall team performance in providing solutions to clients on the Salesforce platform.
- Understand, align, and adopt Salesforce's new features, as well as during the development of solutions on the Salesforce platform.
- Work on user stories that relate to the design and development (customization) of robust solutions to meet client functionality requirements, and to improve scalability and application performance.
- Handle clients from multiple time zones (IST, CEST, etc.).
- Responsible for resolving issues that relate to the Salesforce ecosystem via the process of bug fixes and hot fixes.
- Responsible for hypercare activities of recently completed projects.
- Create functional documentation, and document technical process flows.
- Four years as a Salesforce Administrator, and below are the tasks performed (but not limited to).
- Monitor the overall hygiene of the SFDC instance, including updating, importing, and deleting data for data hygiene.
- Ensure that users have access across the organization, as well as their access to reports and dashboards needed to run their respective businesses.
- Train new users on SFDC, and resolve issues related to business processes to manage customer data.
- Data moves for sales managers and business associates.
- Report creation responsiveness is based on the creation of sales territories and deployment in Salesforce Production using change sets.
- Create dashboards for data analysis at the request of sales managers, for the management of territories.
- Recommend process improvements for the Salesforce instance, including integrated solutions.
- Diagnose, prioritize, and escalate tickets to other stakeholders if needed.
- Timely and accurate documentation of resolution activities, system configuration, and administrative processes.
- Escalate process change requests, system enhancements, or any other related requests through relevant mechanisms for approval and prioritization.
- Manage operational requests and reporting, including data analysis, and troubleshooting of issues.
- Support users with their issues or queries regarding existing Salesforce apps, based on tickets created from applications like ServiceNow or via emails, on a daily basis, with utmost responsibility and accuracy.
- Develop training materials, and aid in training and supporting SFDC end users.
- Training new users and ensuring that the connection to supporting systems is operating flawlessly.
- Perform unit testing of Salesforce functionalities.
Education
Jawaharlal Nehru Technological UniversityAnantapur
Bachelor of Technology from Electronics And Communications Engineering
10.2007 - 05.2011
Certification
Salesforce Certified Administrator
Accomplishments
- In recognition of my contributions to the organization, I have been selected to onboard a Value-Added Incentive program which is a discretionary bonus program
- Won 'Extra Mile' Award for being proactive and providing excellent solutions for clients in Harman.
- Multiple Appreciations from Management for playing crucial role in mentoring buddy developers & colleagues in Salesforce CRM.
- Completed Logik.io application trainings.
Timeline
MIS Salesforce Administrator - Manager
State Street
02.2025 - Current
Salesforce Certified AI Associate
11-2024
Logik.IO Explorer Training
11-2023
Logik.IO Launch Training
10-2023
Senior Salesforce Administrator
PowerSchool India Private Limited
09.2023 - 02.2025
Salesforce Platform App Builder
04-2023
Salesforce Certified Platform Developer I
09-2018
Salesforce Certified Administrator
05-2017
Technical Lead - Product Development
Harman Connected Services Corporation India Pvt. Ltd Formerly Symphony Teleca Corp. India Pvt. Ltd
08.2015 - 08.2023
Jawaharlal Nehru Technological University
Bachelor of Technology from Electronics And Communications Engineering
10.2007 - 05.2011
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Kannada
Elementary (A2)
Tamil
Beginner (A1)
Hindi
Intermediate (B1)
Tools & Tech Stack Categorization
- Platforms: Salesforce (Sales, Service, CPQ, Experience Clouds), Logik.io.
- Engineering/Dev: Apex, Lightning Web Components (LWC), JavaScript, SOQL, SQL.
- DevOps & Middleware: Copado, CI/CD Pipelines, GitHub, Salesforce-ServiceNow API integrations.
- Operations & Security: SailPoint, 8x8 CTI, Incident/Change Management, Risk Governance.
Skills & Competencies
- Reliability & Engineering: Site Reliability Engineering (SRE), Scalable Architecture, High Availability, Load Balancing.
- Operational Excellence: Root Cause Analysis (RCA), Toil Automation, Incident Lifecycle Management, Technical Debt Reduction.
- Governance & Security: API Design, Data Security Posture, OAuth/SAML, Compliance Monitoring.
- DevOps & Tools: Unit Testing (Code Coverage), Metadata Deployment, Sandbox Strategy, Version Control (Git).