Microsoft SQL
Vishnu Vyas G
Product Manager
Bengaluru
Summary
Experienced Product Manager at City Union Bank, specializing in improving product usability and customer satisfaction through strategic initiatives and strong team management. Proven skills in negotiation and project management, resulting in significant enhancements in customer retention. Focused on collaboration and innovation to achieve project goals and elevate product quality.
Overview
11
11
years of professional experience
7
7
Certifications
7
7
Languages
Work History
Product Manager
City Union Bank
03.2019 - Current
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Maintained positive vendor relations to build strong partnerships.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Optimized email campaigns to increase open and click-through rates.
- Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
- Enhanced user engagement by leading development and implementation of feature-rich mobile app.
- Achieved significant improvements in customer retention by developing and implementing comprehensive feedback loop for continuous product enhancement.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
- Coordinated project planning and execution with team members and team leads.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Led cross-functional teams to develop product roadmaps that enhanced customer experience and drove market alignment.
- Conducted market research and analysis to identify customer needs, informing product features and enhancing user satisfaction.
- Managed product lifecycle from conception to launch, ensuring alignment with business goals and effective stakeholder communication.
- Mentored junior team members on best practices in product management, fostering a culture of continuous improvement and learning.
- Analyzed user feedback and market trends to refine product strategies, resulting in increased competitiveness and market share.
- Developed comprehensive training materials for product features, enhancing team knowledge and customer support efficiency.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Directed planning and budgeting efforts.
Software Analyst
RR DONNELLY
11.2017 - 07.2018
- Optimized application functionality through rigorous testing and debugging practices.
- Streamlined processes for increased productivity through thorough system analysis and optimization.
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
- Fostered a culture of continuous improvement and learning by staying current on industry trends and developments, sharing insights with the team.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Conducted comprehensive code reviews to ensure optimal performance, security, and maintainability of applications.
- Improved software efficiency by analyzing user requirements and recommending solutions.
- Enhanced end-user experience by identifying and resolving software issues.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Facilitated knowledge-sharing sessions to enhance team collaboration, resulting in better overall product quality.
Junior Software Developer
ACCENTURE
11.2014 - 01.2017
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
- Improved user experience by implementing responsive web designs for seamless functionality across devices.
- Supported QA efforts by creating robust test cases focused on validating key functionality within developed software.
- Reduced system crashes by proactively monitoring performance metrics and addressing issues promptly.
- Minimized downtime during maintenance periods by implementing efficient backup strategies and disaster recovery plans.
- Simplified the onboarding process for new hires by creating comprehensive training materials that covered essential tools and technologies.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
Education
MBA - Banking And Finance
Bharatiar University
10.2023
B.TECH - Electrical Engineering
KMEA Engineering College
Kochi08.2014
Skills
Strategic planning
Software
Tableau
Microsoft Office
Certification
NISM Mutual Fund Distribution
Languages
3,4,5,5
Interests
Reading
Equity Markets
Current affairs
Economy
Timeline
IIBF Prevention of Cyber Crimes and Fraud Management
03-2025
NISM Mutual Fund Distribution
10-2023
IIBF Advanced Wealth Management
10-2023
IIBF AML & KYc
07-2023
NISM Research Analyst Certification
10-2022
NISM Merchant Banking Certification
04-2022
IIBF Digital Banking
03-2022
Product Manager
City Union Bank
03.2019 - Current
Software Analyst
RR DONNELLY
11.2017 - 07.2018
Junior Software Developer
ACCENTURE
11.2014 - 01.2017
B.TECH - Electrical Engineering
KMEA Engineering College
MBA - Banking And Finance
Bharatiar University