Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Tools Used
Languages
Projects
Timeline
Generic
Vishruti Rai

Vishruti Rai

Vadodara

Summary

Dynamic Senior Analyst with a proven track record at Nielseniq, excelling in onboarding and training initiatives. Adept at developing tailored training materials and optimizing operations in the frozen category. Known for a problem-solving mindset and commitment to continuous learning, ensuring data accuracy and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Analyst

Nielseniq
Vadodara
07.2021 - Current
  • Led onboarding for new hires, ensuring a smooth transition and effective training.
  • Developed comprehensive training materials tailored for end-user learning and operational efficiency.
  • Drafted detailed documentation outlining processes, procedures, and best practices to improve workflow consistency.
  • Managed MS Dynamics tickets, tracked resolutions, and coordinated with teams to ensure timely completion.
  • Managed and optimized frozen category operations for major clients, ensuring efficiency in supply chain and product handling.
  • Performed regular quality checks, ensuring the accuracy and reliability of reference data.

Senior Process BPO Analyst

Tata Consultancy Service LTD (TCS)
Baroda
08.2011 - 11.2017
  • Conducted market research and data analysis to code reference data for market products.
  • Delivered final product data to AC Nielsen for accurate reporting.
  • Executed specific country operations while integrating local market conditions into procedures.
  • Collaborated with teams to identify and resolve issues related to data, procedures, or products.
  • Focused on major frozen category projects for clients, among others.
  • Performed regular quality checks to ensure accuracy and reliability of reference data.

Management Trainee (Process Associate)

Tata Consultancy Service LTD (TCS)
Vadodara
04.2010 - 08.2011
  • Intern – Tata Consultancy Services (TCS) [Aug 2010 - AUG 2011]
  • Participated in training sessions on management consulting frameworks.

Customer Care Representative

Peter Rowland, Grand Prix and Melbourne Cricket Ground
Melbourne
06.2008 - 03.2010
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Provided training support for new hires related to customer service processes and procedures.

Store Manager

7 Eleven Store
Melbourne
02.2008 - 02.2010
  • Managed daily store operations including cash handling, merchandising, inventory control and customer service.
  • Cleaned work area throughout shift to maintain a safe and sanitary environment.
  • Performed opening and closing duties such as counting money, reconciling tills, balancing registers and preparing bank deposits.
  • Stocked shelves with merchandise according to company standards.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.

Education

Certification 3 in Hospitality (Patisserie) -

Northern Melbourne Institute of Tafe
01.2010

Qualification on Workplace Hygiene Procedures -

Northern Melbourne Institute of Tafe
01.2008

Qualification on Implement Food Safety Procedures -

Northern Melbourne Institute of Tafe
01.2008

Bachelor of commerce -

Maharaja Sayajirao University
Gujarat
01.2008

Class XII -

Prakash Vidyalaya and Junior College
Mumbai
01.2005

Class X -

St Thomas High School
Mumbai
01.2003

Skills

Soft skills:

Continuous learning and adaptability

Problem-solving mindset

Flexibility and versatility

Certification

Certifications & Training:

  • πŸ“œCertified Swift India + Swift Net Search – NIIT Education, Mumbai
  • πŸ“œ DTP Certification Course – Tomato’s Compute, Mumbai
  • πŸ“œ RSP Course Completion – St. Thomas High School, Mumbai
  • πŸ“œ Basic Fashion Designing Course – FEMI Institute of Fashion Designing, Mumbai.
  • πŸ“œ Diploma in Fashion Designing.
  • πŸ“œ Be10X Certificate – AI Tools (Basic).

Accomplishments

πŸ† Star Performer Award – BPO Awards (Monthly Recognition) | August 16, 2012

πŸ† Service & Commitment Award – Service Awards | August 18, 2014

πŸ† Service & Commitment Award – Service Awards | August 18, 2016

πŸ† BPS Champions League – Team Award – February 6, 2017

πŸ† BPS Star Performer Award – April 20, 2017

πŸ† BPS Star Performer Award – June 19, 2017

πŸ† Hall of Fame Reward – Excellence Achievers Award | 2022

πŸ† NOC Star Award | May 2023

πŸ† Most Valuable Team Award | 2023

πŸ† Hall of Fame Reward – Team of the Year (Canada Operations) (2024)

πŸ† Certification of Appreciation – Global Village Christmas (2009)

πŸ† Certification of Appreciation – Global Village Christmas (2010)

πŸ† Certification of Appreciation – Global Village Silver Medal (2012)

πŸ† Certificate of RCA (Root Cause Analysis Certification)

πŸ† Certificate of TCS Jems.

πŸ† NIELSEN GOLD AWARD.

πŸ† NIQ Quality Week's: Poster Making Competition (Gold Medal)

πŸ† Best Out of Waste - Event Earth Day 2025: Model & Poster Making Competition.

Tools Used

  • OGRDS
  • PIMDB
  • Nielsen Epic Browser
  • CITRIX
  • SALESFORCE

Languages

Gujarati
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2

Projects

πŸ“Œ MCOP – Market Mind (Global Village Christmas) | 2009 – TCS, Baroda

  • Led cultural marketing initiatives to introduce Western and European products in the region.
  • Developed strategies to analyze market conditions and optimize local engagement.

πŸ“Œ TNC-BPO-MR-IVPO-EUREK-Spain-OF | A.C. Nielsen Company, S.L. – TCS, Baroda

  • Analyzed and implemented processes from transition to BAU to enhance operational efficiency.
  • Achieved 100% quality consistency, showcasing strong analytical and technical skills.

πŸ“Œ Nielsen-MR_Baroda_Portugal-Off | A.C. Nielsen Portugal - Estudos de Mercado, UNIPES – TCS, Baroda

  • Conducted market research & data analysis to refine strategies for Portugal-based operations.
  • Achieved 100% quality standards, earning client appreciation for excellence.

Timeline

Senior Analyst

Nielseniq
07.2021 - Current

Senior Process BPO Analyst

Tata Consultancy Service LTD (TCS)
08.2011 - 11.2017

Management Trainee (Process Associate)

Tata Consultancy Service LTD (TCS)
04.2010 - 08.2011

Customer Care Representative

Peter Rowland, Grand Prix and Melbourne Cricket Ground
06.2008 - 03.2010

Store Manager

7 Eleven Store
02.2008 - 02.2010

Certification 3 in Hospitality (Patisserie) -

Northern Melbourne Institute of Tafe

Qualification on Workplace Hygiene Procedures -

Northern Melbourne Institute of Tafe

Qualification on Implement Food Safety Procedures -

Northern Melbourne Institute of Tafe

Bachelor of commerce -

Maharaja Sayajirao University

Class XII -

Prakash Vidyalaya and Junior College

Class X -

St Thomas High School

Similar Profiles

CREATE PROFILE
Vishruti Rai