Vishruti Rai
Vadodara
Summary
Dynamic Senior Analyst with a proven track record at Nielseniq, excelling in onboarding and training initiatives. Adept at developing tailored training materials and optimizing operations in the frozen category. Known for a problem-solving mindset and commitment to continuous learning, ensuring data accuracy and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Analyst
Nielseniq
Vadodara
07.2021 - Current
- Led onboarding for new hires, ensuring a smooth transition and effective training.
- Developed comprehensive training materials tailored for end-user learning and operational efficiency.
- Drafted detailed documentation outlining processes, procedures, and best practices to improve workflow consistency.
- Managed MS Dynamics tickets, tracked resolutions, and coordinated with teams to ensure timely completion.
- Managed and optimized frozen category operations for major clients, ensuring efficiency in supply chain and product handling.
- Performed regular quality checks, ensuring the accuracy and reliability of reference data.
Senior Process BPO Analyst
Tata Consultancy Service LTD (TCS)
Baroda
08.2011 - 11.2017
- Conducted market research and data analysis to code reference data for market products.
- Delivered final product data to AC Nielsen for accurate reporting.
- Executed specific country operations while integrating local market conditions into procedures.
- Collaborated with teams to identify and resolve issues related to data, procedures, or products.
- Focused on major frozen category projects for clients, among others.
- Performed regular quality checks to ensure accuracy and reliability of reference data.
Management Trainee (Process Associate)
Tata Consultancy Service LTD (TCS)
Vadodara
04.2010 - 08.2011
- Intern – Tata Consultancy Services (TCS) [Aug 2010 - AUG 2011]
- Participated in training sessions on management consulting frameworks.
Customer Care Representative
Peter Rowland, Grand Prix and Melbourne Cricket Ground
Melbourne
06.2008 - 03.2010
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Provided training support for new hires related to customer service processes and procedures.
Store Manager
7 Eleven Store
Melbourne
02.2008 - 02.2010
- Managed daily store operations including cash handling, merchandising, inventory control and customer service.
- Cleaned work area throughout shift to maintain a safe and sanitary environment.
- Performed opening and closing duties such as counting money, reconciling tills, balancing registers and preparing bank deposits.
- Stocked shelves with merchandise according to company standards.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
Education
Certification 3 in Hospitality (Patisserie) -
Northern Melbourne Institute of Tafe
01.2010
Qualification on Workplace Hygiene Procedures -
Northern Melbourne Institute of Tafe
01.2008
Qualification on Implement Food Safety Procedures -
Northern Melbourne Institute of Tafe
01.2008
Bachelor of commerce -
Maharaja Sayajirao University
Gujarat01.2008
Class XII -
Prakash Vidyalaya and Junior College
Mumbai01.2005
Class X -
St Thomas High School
Mumbai01.2003
Skills
Soft skills:
Continuous learning and adaptability
Problem-solving mindset
Flexibility and versatility
Certification
Certifications & Training:
- 📜Certified Swift India + Swift Net Search – NIIT Education, Mumbai
- 📜 DTP Certification Course – Tomato’s Compute, Mumbai
- 📜 RSP Course Completion – St. Thomas High School, Mumbai
- 📜 Basic Fashion Designing Course – FEMI Institute of Fashion Designing, Mumbai.
- 📜 Diploma in Fashion Designing.
- 📜 Be10X Certificate – AI Tools (Basic).
Accomplishments
🏆 Star Performer Award – BPO Awards (Monthly Recognition) | August 16, 2012
🏆 Service & Commitment Award – Service Awards | August 18, 2014
🏆 Service & Commitment Award – Service Awards | August 18, 2016
🏆 BPS Champions League – Team Award – February 6, 2017
🏆 BPS Star Performer Award – April 20, 2017
🏆 BPS Star Performer Award – June 19, 2017
🏆 Hall of Fame Reward – Excellence Achievers Award | 2022
🏆 NOC Star Award | May 2023
🏆 Most Valuable Team Award | 2023
🏆 Hall of Fame Reward – Team of the Year (Canada Operations) (2024)
🏆 Certification of Appreciation – Global Village Christmas (2009)
🏆 Certification of Appreciation – Global Village Christmas (2010)
🏆 Certification of Appreciation – Global Village Silver Medal (2012)
🏆 Certificate of RCA (Root Cause Analysis Certification)
🏆 Certificate of TCS Jems.
🏆 NIELSEN GOLD AWARD.
🏆 NIQ Quality Week's: Poster Making Competition (Gold Medal)
🏆 Best Out of Waste - Event Earth Day 2025: Model & Poster Making Competition.
Tools Used
- OGRDS
- PIMDB
- Nielsen Epic Browser
- CITRIX
- SALESFORCE
Languages
Gujarati
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Projects
📌 MCOP – Market Mind (Global Village Christmas) | 2009 – TCS, Baroda
- Led cultural marketing initiatives to introduce Western and European products in the region.
- Developed strategies to analyze market conditions and optimize local engagement.
📌 TNC-BPO-MR-IVPO-EUREK-Spain-OF | A.C. Nielsen Company, S.L. – TCS, Baroda
- Analyzed and implemented processes from transition to BAU to enhance operational efficiency.
- Achieved 100% quality consistency, showcasing strong analytical and technical skills.
📌 Nielsen-MR_Baroda_Portugal-Off | A.C. Nielsen Portugal - Estudos de Mercado, UNIPES – TCS, Baroda
- Conducted market research & data analysis to refine strategies for Portugal-based operations.
- Achieved 100% quality standards, earning client appreciation for excellence.
Timeline
Senior Analyst
Nielseniq
07.2021 - Current
Senior Process BPO Analyst
Tata Consultancy Service LTD (TCS)
08.2011 - 11.2017
Management Trainee (Process Associate)
Tata Consultancy Service LTD (TCS)
04.2010 - 08.2011
Customer Care Representative
Peter Rowland, Grand Prix and Melbourne Cricket Ground
06.2008 - 03.2010
Store Manager
7 Eleven Store
02.2008 - 02.2010
Certification 3 in Hospitality (Patisserie) -
Northern Melbourne Institute of Tafe
Qualification on Workplace Hygiene Procedures -
Northern Melbourne Institute of Tafe
Qualification on Implement Food Safety Procedures -
Northern Melbourne Institute of Tafe
Bachelor of commerce -
Maharaja Sayajirao University
Class XII -
Prakash Vidyalaya and Junior College
Class X -
St Thomas High School