Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

Vishv Vikhyat

Sales
Lucknow
Vishv Vikhyat

Summary

Proven leader in strategic planning and product portfolio management, I boosted sales revenue significantly at Ethos Watch Boutiques by mentoring teams and leveraging expert negotiation skills. Skilled in lead generation and sales forecasting, my approach combines persuasive communication with a results-driven focus, fostering client loyalty and driving substantial business growth. High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.

Overview

11
years of professional experience

Work History

Ethos Watch Boutiques
Lucknow

Senior Sales Executive
04.2023 - Current

Job overview

  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Coordinated participation in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Ethos Watch Boutiques
Lucknow

Procurement Executive
05.2022 - 04.2023

Job overview

  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Delivered substantial bottom-line impact by identifying inefficiencies in existing procurement processes and implementing corrective measures.
  • Collaborated closely with internal stakeholders to understand their needs and align procurement objectives accordingly.
  • Spearheaded successful contract negotiations with major suppliers, securing favorable pricing structures without compromising on quality or service levels.
  • Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
  • Developed and strengthened supplier relationships.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

Shaze Luxury Retail
New Delhi

Senior Sales Executive
11.2019 - 06.2020

Job overview

  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Utilized multiple marketing strategies to improve profitability.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Developed relationships with high-profile clientele by successfully employing sales techniques.
  • Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.

D'Decor
Pune

Sales Advisor
12.2016 - 05.2019

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Scheduled appointments and managed master calendar.
  • Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
  • Generated advertising brochure for vendor use.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Hilton
Lonavla

Rservation Associate
06.2014 - 11.2016

Job overview

  • Streamlined reservation processes for improved accuracy and guest experience.
  • Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
  • Processed group reservations, coordinating closely with event planners for successful events.
  • Collaborated with team members to ensure seamless reservation management and guest satisfaction.
  • Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
  • Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
  • Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
  • Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
  • Utilized strong organizational skills to manage reservation records accurately and efficiently.
  • Trained new associates on best practices for reservations management, contributing to overall team success.
  • Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
  • Supported front desk operations as needed during peak periods or staffing shortages.
  • Informed guests about loyalty programs available at the hotel, resulting in increased membership enrollment rates.
  • Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
  • Participated in ongoing training programs designed to improve job performance.
  • Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
  • Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.
  • Improved communication between departments by providing timely updates on guest preferences and special requests.
  • Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
  • Managed high call volume while maintaining a professional demeanor and providing accurate information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Generated and reported performance metrics to management to inform decision-making.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Maintained awareness of types of rooms available in different resort locations.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Produced and shared customer service reports to support management decision-making.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Aamby Valley City
Lonavla

Front Office Executive
09.2013 - 05.2014

Job overview

  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.
  • Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.

Education

Hotel School The Hague
The Hague

International Hospitality Management from International Hospitality
06.2013

Lucknow University
Lucknow

Master Of Arts from Mass Communication
06.2011

Lucknow University
Lucknow

Bachelor Of Commerce from Commerce
07.2009

Career Convent College
Lucknow

Intermediate from Commerce
07.2005

St. Fidelis College
Lucknow

High School from Science
07.2003

Skills

Promotional planning

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Interests

Reading

Writing

Timeline

Senior Sales Executive

Ethos Watch Boutiques
04.2023 - Current

Procurement Executive

Ethos Watch Boutiques
05.2022 - 04.2023

Senior Sales Executive

Shaze Luxury Retail
11.2019 - 06.2020

Sales Advisor

D'Decor
12.2016 - 05.2019

Rservation Associate

Hilton
06.2014 - 11.2016

Front Office Executive

Aamby Valley City
09.2013 - 05.2014

Hotel School The Hague

International Hospitality Management from International Hospitality

Lucknow University

Master Of Arts from Mass Communication

Lucknow University

Bachelor Of Commerce from Commerce

Career Convent College

Intermediate from Commerce

St. Fidelis College

High School from Science

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Vishv VikhyatSales