Vishva Dharmadasa
Kalutara North
Summary
Dynamic Service Manager with extensive experience automobile sector, excelling in warranty analysis, technical inspection and customer service management. Proven track record in leading teams to enhance operational efficiency and customer satisfaction. Skilled in staff training, driving initiatives that significantly improved service delivery and customer retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager - International Operation
Mahindra & Mahindra Group
Colombo
08.2019 - Current
- Analyzing all the warranty requests from the dealer, and proceeding with an approval or technical inspection.
- Conduct NQA (Network Quality Assessment) for all the workshop networks to ensure that all the operations are going forward as per the Mahindra corporate index.
- Analyzed existing processes for potential cost savings initiatives.
- Guide the service staff to ensure customer satisfaction and compliance with company policies.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
Assistant Service Manager
United Motors Lanka PLC
Colombo
08.2014 - 08.2019
- Managed a team of service advisors and technicians to ensure high-quality service delivery and customer satisfaction.
- Directly communicate with Mitsubishi and FUSO principles regarding technical matters and warranty claims.
- Implementing the latest workshop procedures and practices to ensure high-end customer satisfaction.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Conducted regular meetings with staff to discuss progress, performance issues, and customer feedback.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
Service Consultant
Arabian Automobiles LLC
DEIRA
07.2012 - 07.2014
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Developed strategies to increase customer loyalty and retention rates.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Addressed customer concerns promptly to ensure satisfaction with services.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
United Motors Lanka PLC
Colombo
10.2008 - 07.2012
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Participated in ongoing training activities related to automotive technology advancements.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Master of Business Administration (MBA) -
University of Wales, Trinity Saint David
09.2019
National Diploma in Engineering Sciences (NDES) - Automotive Engineering
Institute of Engineering Technology
Sri Lanka01.2007
Skills
- Team leadership
- Technical inspection
- Workshop procedures
- Inventory management
- Warranty analysis
- Customer service management
- Staff training and development
References
- Savindra Weerasooriya, Deputy General Manager, Advantis Projects and Engineering, savindra.weerasooriya@advantis.world, +94772033338
- Kaushal Mendis, Chief People Officer, Daraz LK (Alibaba Group), kausal.mendis@daraz.lk, +94773863308
Certification
- Troubleshooting and repair in commercial vehicles, Mitsubishi Training Center - UAE (2011)
- Nissan Master Service Advisor, UAE (2013)
- Advanced automotive systems in vehicles - Fuso Training Center - India (2016)
- Advance Emission Controlling Systems & Transmission System - Fuso Academy - Indonesia (2018)
- EV introduction Training - Mahindra Eletric ( On line ) ( 2025 )
Timeline
Service Manager - International Operation
Mahindra & Mahindra Group
08.2019 - Current
Assistant Service Manager
United Motors Lanka PLC
08.2014 - 08.2019
Service Consultant
Arabian Automobiles LLC
07.2012 - 07.2014
Service Advisor
United Motors Lanka PLC
10.2008 - 07.2012
Master of Business Administration (MBA) -
University of Wales, Trinity Saint David
National Diploma in Engineering Sciences (NDES) - Automotive Engineering
Institute of Engineering Technology
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