Vishvas Agarwal
Learning Service Specialist (Trainer)
Indirapuram, Ghaziabad
Summary
CAREER OBJECTIVE/SUMMARY
To utilize the opportunities of working with a reputed and progressive organization to enhance personal and professional skills and strength in conjunction with the company's objectives and face new challenges. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Learning Service Specialist (Process Trainer)
Telus International
Noida
10.2023 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
Customer Support Representative
O Cube Services
6 2023 - 10.2023
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Connected with 90+ customers on daily basis to address questions and resolve issues through phone, email and online chat.
- Contributed ideas and practical solutions to support process improvement efforts.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Responded to incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Assistant Executive Officer
IEnergizer
05.2022 - 06.2023
- Worked on out bound calls offering customers with solutions and packages as per their requirements.
- Assisted customers in product upselling based on their requirements and preferences.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided company information and policies to customers upon inquiry and answered questions by utilizing internal software and tools to suit customer needs and resolve issues promptly.
- Responded to 100+ customer requests on routine basis, offering excellent support and tailored recommendations to address their needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved issues through active listening and open-ended questioning.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Retail Business Owner
Ratanson Chemists
05.2015 - 08.2021
- Was owner of a retail store, managing day-to-day operations of frontal sales and deliveries along with purchases.
- Supervised and trained many employees with full employee retention.
- Promoted sales with multiple delivery agencies and word-of-mouth initiatives.
- Established strong community reputation, resulting in regular customer satisfaction and orders maintaining average sales of 7.5 lacs per month.
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Commerce -
Delhi University
Delhi 04.2015 - 2020.03
12th - Commerce
St. Teresa School
Indirapuram, Ghaziabad 04.2014 - 2015.03
10th -
St. Teresa School
Indirapuram, Ghaziabad 04.2012 - 2013.03
Skills
Self-Motivated
Teamwork and Collaboration
Problem-Solving
Active Listening
Written Communication
Excellent Communication
Interpersonal Communication
Cultural Awareness
Complaint resolution
Technical Support
Creative problem solving
Medical terminology knowledge
Accomplishments
- Assisted users by guiding and promoting them in product upselling and resolving issues through quick resolutions.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Learning Service Specialist (Process Trainer)
Telus International
10.2023 - Current
Assistant Executive Officer
IEnergizer
05.2022 - 06.2023
Retail Business Owner
Ratanson Chemists
05.2015 - 08.2021
Bachelor of Commerce -
Delhi University
04.2015 - 2020.03
12th - Commerce
St. Teresa School
04.2014 - 2015.03
10th -
St. Teresa School
04.2012 - 2013.03
Customer Support Representative
O Cube Services
6 2023 - 10.2023
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