Vishvas Agarwal
Learning Service Specialist (Trainer)
Indirapuram, Ghaziabad
Summary
CAREER OBJECTIVE/SUMMARY
To utilize the opportunities of working with a reputed and progressive organization to enhance personal and professional skills and strength in conjunction with the company's objectives and face new challenges. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Learning Service Specialist (Process Trainer)
Telus International
Noida, India
10.2023 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
Customer Support Representative
O Cube Services
Noida, India
6 2023 - 10.2023
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Connected with 90+ customers on daily basis to address questions and resolve issues through phone, email and online chat.
- Contributed ideas and practical solutions to support process improvement efforts.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Responded to incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Assistant Executive Officer
IEnergizer
Noida, India
05.2022 - 06.2023
- Worked on out bound calls offering customers with solutions and packages as per their requirements.
- Assisted customers in product upselling based on their requirements and preferences.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided company information and policies to customers upon inquiry and answered questions by utilizing internal software and tools to suit customer needs and resolve issues promptly.
- Responded to 100+ customer requests on routine basis, offering excellent support and tailored recommendations to address their needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved issues through active listening and open-ended questioning.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Retail Business Owner
Ratanson Chemists
Indirapuram, Ghaziabad, India
05.2015 - 08.2021
- Was owner of a retail store, managing day-to-day operations of frontal sales and deliveries along with purchases.
- Supervised and trained many employees with full employee retention.
- Promoted sales with multiple delivery agencies and word-of-mouth initiatives.
- Established strong community reputation, resulting in regular customer satisfaction and orders maintaining average sales of 7.5 lacs per month.
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Commerce -
Delhi University
Delhi 04.2015 - 03.2020
12th - Commerce
St. Teresa School
Indirapuram, Ghaziabad 04.2014 - 03.2015
10th -
St. Teresa School
Indirapuram, Ghaziabad 04.2012 - 03.2013
Skills
Self-Motivated
Teamwork and Collaboration
Problem-Solving
Active Listening
Written Communication
Excellent Communication
Interpersonal Communication
Cultural Awareness
Complaint resolution
Technical Support
Creative problem solving
Medical terminology knowledge
Accomplishments
- Assisted users by guiding and promoting them in product upselling and resolving issues through quick resolutions.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Learning Service Specialist (Process Trainer)
Telus International
10.2023 - Current
Assistant Executive Officer
IEnergizer
05.2022 - 06.2023
Retail Business Owner
Ratanson Chemists
05.2015 - 08.2021
Bachelor of Commerce -
Delhi University
04.2015 - 03.2020
12th - Commerce
St. Teresa School
04.2014 - 03.2015
10th -
St. Teresa School
04.2012 - 03.2013
Customer Support Representative
O Cube Services
6 2023 - 10.2023