Vishvendra Veer Singh
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager
ITC Badi Kothi
Prayagraj
05.2024 - Current
- Managed tenant relationships and resolved issues promptly.
- Oversaw property maintenance and coordinated repair services.
- Conducted regular property inspections to ensure compliance.
- Prepared and maintained accurate financial reports for management review.
- Ensured adherence to local housing regulations and policies.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Front Office Manager
Manohar Villas
Neemrana
02.2024 - 04.2024
- Managed front office operations and ensured seamless guest check-in processes.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated room assignments and maintained accurate reservation records daily.
- Developed staff schedules to optimize coverage during peak hours and events.
- Implemented efficient procedures for handling guest inquiries and special requests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Analyzed customer feedback data to identify areas of improvement.
Front Office Manager
ITC Welcom Hotel Shimla
Neemrana
04.2023 - 01.2024
- Ensure front desk is tidy and has all necessary stationery and material.
- Train, supervise and support hotel staff, including receptionists, housekeeping, security guards and operators.
- Ensure timely and accurate customer service.
- Schedule shifts.
- Handle complaints and specific customers requests.
- Troubleshoot emergencies.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
- Ensure company's policies and security requirements are met.
- Supervised and trained front office staff for optimal performance and service quality.
- Coordinated communication between departments to enhance guest satisfaction.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Resolved guest inquiries and complaints promptly to maintain service standards.
- Maintained accurate records of reservations and guest information in the system.
- Oversaw inventory management of front office supplies for efficient operations.
- Facilitated training programs to enhance team skills and customer service techniques.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Duty Manager
ITC Welcom Hotel Shimla
Shimla
11.2021 - 03.2023
- Ensuring smooth functioning of the department.
- Managing shift checklists.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Liaise with Housekeeping for the Room Status.
- Respond to inquiries and resolve problems in an effective manner.
- Allocating rooms according to the guest needs and request.
- Day to day morning meeting and ensuring the communication between departments in regards with guest preference & needs.
- Sharing the better view upon colleagues opinion for guest handling, requirements, preference.
- Guiding guests to the hotel by co-ordination, according to the arrival time.
- Make sure to accommodate all guests according to their preferences and needs during sold out as well.
- Ability to remain calm and collective while handling multiple task at a time.
Front Office Supervisor
Holiday Inn Zirakpur
04.2021 - 10.2021
- Ensuring the front desk provides a professional and friendly service for guests.
- Managing shift checklists.
- Ensuring smooth functioning of the department.
- Dealing with guests including handling complaints when they come to the desk.
- Liaising with other departments.
- Sharing the better view upon colleagues opinion for guest handling, requirements, preference.
Guest Services Associate (Front Office)
Radisson Blu Greater Noida
01.2017 - 03.2021
- Cash handling.
- Champion in upselling of the rooms.
- Appreciated by Bravo award for upselling.
- Allocating rooms according to the guest needs and request.
- Respond to inquiries and resolve problems in an effective manner.
- Taking follow ups and reverting to the guest needs and requests on mail as a work of supervisor/team leader.
- Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- To maintain Front Office log book and shift reports.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Tr. G.S.A. (Front Office)
Jaypee Greens Golf And Spa Resort
05.2015 - 08.2016
- Front Desk [Receptionist & Cashier]
- Answered multiple guest requests and needs.
- Managed guest Check-In procedures.
- Updating guest information on OPERA.
- Directed visitors to appropriate locations & person.
- Checking of daily alert, trace and transportation reports for special requests.
- Coordination with housekeeping for preparing of rooms for arrivals.
- Closing of all cash and credit card transactions before the starting of Night Audit.
- Allowancing of necessary item from the guest bill as per instructions from the Manager or as per billing comments.
- Guest handling
- Appreciated and handed over a appreciation letter by GM for good work.
- Achieved Wow Employee Of The February Month 2016.
- Guest shared her good experience in JGGR by reviewing it on TRIPADVISOR mentioning my Name and thanking me for her comfortable stay.
Education
Bachelor of Science -
Heritage institute of hotel and tourism
Agra 08.2010 - 01.2014
Intermediate -
C.B.S.E.
Shikarpur 04.2009 - 05.2010
High School -
I.C.S.E.
Jahangirabad 04.2007 - 03.2008
Skills
- Courageous
- Dedicated towards achieving the goals
- MS-Office
- MS-Word
- MS Excel
- Internet
- Staff training
- Shift scheduling
- Inventory management
- Complaint resolution
- Operational efficiency
- Guest relations
- Administrative management
- Time management
- Effective communication
- Leadership development
- Conflict management
- Financial reporting
- Decision-making capacity
- Daily shift oversight
- Strong leadership
- Staff training and development
- Emergency preparedness
- Policy and procedure modification
- Expense reporting
- Reception operations
- Property management systems
- Complaint handling
- Data entry
- Operations management
- Inventory control
- Hotel information
- Revenue management
Leisure Pursuit
Listening songs
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of Birth: 07/10/92
- Marital Status: Married
Extracurricular Activities
1.Participated in computer skill inter District 2.level Bronze in Shot Put at school level.
Training
Jaypee Vasant Continental (Delhi), 6 Months
Father's Name
Shri Mahesh Vir Singh
Area Of Specialization
Front office
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Property Manager
ITC Badi Kothi
05.2024 - Current
Front Office Manager
Manohar Villas
02.2024 - 04.2024
Front Office Manager
ITC Welcom Hotel Shimla
04.2023 - 01.2024
Duty Manager
ITC Welcom Hotel Shimla
11.2021 - 03.2023
Front Office Supervisor
Holiday Inn Zirakpur
04.2021 - 10.2021
Guest Services Associate (Front Office)
Radisson Blu Greater Noida
01.2017 - 03.2021
Tr. G.S.A. (Front Office)
Jaypee Greens Golf And Spa Resort
05.2015 - 08.2016
Bachelor of Science -
Heritage institute of hotel and tourism
08.2010 - 01.2014
Intermediate -
C.B.S.E.
04.2009 - 05.2010
High School -
I.C.S.E.
04.2007 - 03.2008