Vishwa Modi
Gurgaon,Haryana
Summary
Experienced technology leader with over 8 years of experience in software development, product engineering, and team leadership. Adept at building scalable, high-performance systems with a focus on customer-facing platforms. Proven ability to drive innovation, optimize performance, and deliver impactful solutions.
Overview
10
10
years of professional experience
Work History
AVP, Product Engineering
Sprinklr
02.2022 - Current
- Led a team of 10 developers, including senior engineers and a director of engineering, across multiple product lines such as Knowledge Base, Sprinklr Surveys, Email & Messaging.
- Collaborated with cross-functional teams to translate business needs into technical solutions, enhancing customer satisfaction through impactful features.
- Reduced network bandwidth consumption for the primary agent landing page by 75%.
- Optimized critical report generation for measuring agent performance, reducing processing time from 15 minutes to under 5 minutes and decreasing CPU utilization by 85%.
- Spearheaded the development of the Knowledge Base product line, serving as the primary source of information for agents and customers.
- Led the development of a data connector module to streamline customer email and knowledge base migrations from competitors such as Zendesk and Freshdesk.
Director, Product Engineering
Sprinklr
11.2020 - 02.2022
- Managed a team of 3-4 developers focused on Sprinklr Surveys, a platform sending over 50M surveys monthly.
- Built Email as an inbound channel, integrating with protocols like IMAP/SMTP and Microsoft Exchange for Office 365.
- Developed a generic mailbox service using Amazon SQS and SES for customers without their own mailbox infrastructure.
Senior Product Engineer
Sprinklr
11.2019 - 10.2020
- Developed a microservice integrating with a strategic customer’s internal CRM tools, handling 1.5K RPS.
- Acted as the primary technical liaison, collaborating with the customer’s technical and business teams.
Product Engineer
Sprinklr
06.2016 - 10.2019
- Optimized the marketing cloud planner view, reducing render time from 50-60 seconds to under 5 seconds.
- Re-architected the agent console module from a polling-based interface to a pusher-based interface, eliminating a 30-second lag.
- Implemented a real-time supervisor console module for monitoring agent activity.
- Transitioned from frontend to backend engineering, contributing to multiple backend features in the Care product suite.
Product Engineer, Intern
Sprinklr
01.2016 - 05.2016
- Developed utilities for hypertext references in text strings and implemented a rich text editor using draft-js.
Software Engineer, Intern
MAQ Software
05.2015 - 06.2015
- Developed a business intelligence decision support system for marketing managers, leveraging COSMOS for big data analysis.
Education
B.Tech. - Information and Communication Technology
Dhirubhai Ambani Institute of Information And Communication Technology
Gandhinagar05.2016
Skills
- Java, Python
- MongoDB, Elastic search, Kafka
- Kubernetes
Additional experience and awards
Published a research paper in IEEE Transactions on Computational Intelligence and AI in Games: s-Birds avengers: A Dynamic Heuristic Engine based Agent for Angry Birds Problem
Timeline
AVP, Product Engineering
Sprinklr
02.2022 - Current
Director, Product Engineering
Sprinklr
11.2020 - 02.2022
Senior Product Engineer
Sprinklr
11.2019 - 10.2020
Product Engineer
Sprinklr
06.2016 - 10.2019
Product Engineer, Intern
Sprinklr
01.2016 - 05.2016
Software Engineer, Intern
MAQ Software
05.2015 - 06.2015
B.Tech. - Information and Communication Technology
Dhirubhai Ambani Institute of Information And Communication Technology
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