Vishwa Preethi
Chennai
Summary
Dynamic and detail-oriented Team Lead with over 6+ years of experience in the medical billing industry, with strong expertise in Accounts Receivable (AR), denial management, team handling, and client communication. Proven track record in leading teams, onboarding clients, and ensuring smooth operations to meet KPIs and SLA targets.
Overview
13
13
years of professional experience
Work History
Senior Client Partner
Access healthcare
Chennai
03.2025 - Current
- Cultivated strong relationships with clients to understand their healthcare needs.
- Developed strategic plans to enhance client satisfaction and service delivery.
- Coordinated cross-functional teams to implement healthcare solutions effectively.
Client Trainer
Qway technologies Pvt Ltd
Chennai
05.2019 - 03.2024
- Conducted training sessions for clients on product features and best practices.
- Developed training materials tailored to client needs and learning styles.
- Coordinated team activities to enhance productivity and efficiency in operations.
- Mentored junior team members to develop their skills and improve performance.
- Implemented process improvements to streamline workflows and reduce delays.
- Monitored project progress and provided updates to senior management regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
Team Leader - AR Operations
India Health Care Solutions
Chennai
06.2015 - 07.2017
- Led a team of 25 AR callers; ensured productivity, quality, and timely resolution of claims.
- Allocated daily workload based on client priorities and ensured TAT adherence.
- Onboarded new clients and trained teams on various medical billing software.
- Acted as primary liaison during client calls and weekly reviews.
- Ensured compliance with latest updates and shared changes during pre-shift huddles.
AR Executive
Omega Healthcare Solutions
Chennai
01.2013 - 04.2014
- Conducted follow-up calls with insurance payers regarding claim status and denials.
- Worked on claim appeals, re-submissions, and underpayments.
- Tools used: Nextgen, eClinicalWorks, Open Practice Solutions.
Education
B.Com - Corporate Secretaryship
Madras University
01.2016
Skills
- AR Operations & Denial Management
- Team Leadership & Training
- Revenue Cycle Management
- Client Communication & Process Onboarding
- Cross-Auditing & Quality Control
- US Healthcare Process Knowledge
- Medical billing software
- Problem solving
Languages
- English
- Tamil
- French
Hobbies
Drawing
Timeline
Senior Client Partner
Access healthcare
03.2025 - Current
Client Trainer
Qway technologies Pvt Ltd
05.2019 - 03.2024
Team Leader - AR Operations
India Health Care Solutions
06.2015 - 07.2017
AR Executive
Omega Healthcare Solutions
01.2013 - 04.2014
B.Com - Corporate Secretaryship
Madras University