Vishwajeet Anand
Hajipur
Summary
Customer-oriented general manager with several years of experience focused on increasing customer volume and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple jobs in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Oscar Automobile
Hajipur
04.2021 - Current
- Conducted on-site/workshop inspections to verify damages and take photographs for documentation.
- Advised management on changes needed in procedures or policies that could improve customer service or reduce costs associated with settling claims.
- Investigated automobile claims to determine liability, extent of damage and cost of repair.
- Negotiated with claimants and insurance companies to reach a settlement agreement.
NPD Engineer
JSG INNOTECH PRIVATE LIMITED
Sonipat
10.2018 - 03.2021
- Developed and implemented new product designs to meet customer requirements.
- Performed regular testing on prototypes to identify any design flaws or defects.
- Identified potential problems during the design phase before they became issues later in production.
- Maintained accurate records of all data collected throughout the NPD process including test results, materials used.
Representative, Operations
Concentrix Daksh Services India Private Limited
Gurgaon
04.2018 - 09.2019
- Identified opportunities for process improvements based on trends in customer feedback.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Developed an understanding of customer needs by actively listening during conversations.
Education
Graduation - B-tech in Mechanical Engineering
Noida Institute of Engineering And Technology
Greater Noida, UP07-2024
Diploma - Mechanical Engineering
Lovely Professional University
Phagwara, PB06-2014
Skills
- Customer Relationship Management
- Service Quality Improvement
- Supply Chain Management
- Contract Negotiations
- Staff Supervision
- Customer Retention
- Vendor Sourcing
Certification
- Insurance Advisor - Certified by Insurance Regulatory and Development Authority
Field of Interest
- Writing short stories.
- Listening Music
- Reading Books
Declaration
I hereby declare that all the above mentioned information is true and correct to the best of my knowledge and belief.
Vishwajeet Anand
Place -
Date -
Timeline
General Manager
Oscar Automobile
04.2021 - Current
NPD Engineer
JSG INNOTECH PRIVATE LIMITED
10.2018 - 03.2021
Representative, Operations
Concentrix Daksh Services India Private Limited
04.2018 - 09.2019
Graduation - B-tech in Mechanical Engineering
Noida Institute of Engineering And Technology
Diploma - Mechanical Engineering
Lovely Professional University
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