Hi, I’m
VISHWAJEET ANAND
Front Office Supervisor
Chapra,BR
Summary
To grow and make my presence felt in your esteemed firm, to achieve the goal in the best possible manner, and to earn while learning, I have a pleasing personality, along with strong communication and excellent interpersonal skills.
Overview
7
years of professional experience
1
Certification
Work History
Swastik Wellbeing Sanctuary Pune
Front Office Supervisor
07.2024 - Current
Job overview
- Monitored guest check-in and check-out procedures to enhance operational efficiency.
- Exceeded customer satisfaction through innovative problem-solving techniques.
- Examined invoices for accuracy prior to payment processing.
- Maintained precise records of guest bookings and payments.
- Scheduled staff shifts and assigned duties to optimize productivity.
- Implemented front office policies and procedures to standardize operations.
- Updated databases with current information to ensure data integrity.
- Recognized by management for delivering exceptional customer service.
Serena Beach ResortMandvi
Front Office Supervisor
01.2022 - 04.2025
Job overview
- Monitored guest check-in and check-out procedures to enhance operational efficiency.
- Examined invoices for accuracy prior to submission for payment processing.
- Maintained accurate records of guest bookings and payments to ensure financial integrity.
- Scheduled staff shifts and allocated duties to optimize team performance.
- Resolved customer complaints promptly, improving overall guest satisfaction.
- Managed inventory levels of supplies, equipment, and services utilized by front office team.
- Coordinated with other departments to facilitate seamless operations across functions.
Viveda Wellness VillageNashik
Reservation Associate
07.2021 - 01.2022
Job overview
- Greeted customers and addressed inquiries about hotel services and local attractions.
- Provided accurate rate quotes based on requested dates for prospective guests.
- Performed daily audits of guest accounts to ensure data accuracy in PMS system.
- Handled phone reservations, confirmations, and general customer inquiries efficiently.
- Collaborated with front desk staff to optimize occupancy rates.
- Maintained comprehensive knowledge of hotel products, pricing plans, and policies.
- Generated reports analyzing occupancy rates, booking trends, and revenue performance.
Hotel Comfort Inn BenaresVaranasi
Front Office Associate
03.2020 - 10.2020
Job overview
- Provided exceptional customer service by greeting guests and assisting with check-in and check-out processes.
- Answered incoming calls in a friendly, professional manner to address inquiries.
- Updated guest profiles regularly to maintain accurate records in the computer system.
- Handled cash transactions accurately and efficiently for guest payments.
- Verified identification documents before issuing keys or access cards to ensure security.
New Hotel BroadwayVaranasi
Front Office Associate
08.2019 - 03.2020
Job overview
- Facilitated guest check-in, check-out, and room reservations efficiently.
- Handled incoming calls with professionalism and friendliness.
- Maintained accurate guest profiles in computer system through regular updates.
- Delivered information on hotel facilities, services, and local attractions to guests.
- Processed credit card payments using point of sale systems accurately.
- Welcomed customers and ensured exceptional customer service was provided.
Republic Hotel Patna
Industrial Training
01.2019 - 07.2019
Education
Indira Gandhi National Open UniversityPatna
Bachelor of Commerce from Accounting and Finance
04-2022
Mahindra Pride InstitutePatna
Hotel & Tourism Course from Hotel & Tourism
07-2019
Ahayanandan Inter CollegeGorakhpur, Uttar Pradesh
Intermediate Certificate from Maths
03-2019
Aadarsh Inter CollegeBallia
High School Diploma
03-2017
Skills
- Customer service and support
- Data management and analysis
- Revenue and inventory management
- Team leadership and scheduling
- Operational efficiency strategies
- Software proficiency
- Room assignment coordination
- Problem solving techniques
- Multitasking abilities
- Decision-making skills
- Hotel operations knowledge
- Oral and written communication
- Complaint resolution strategies
- Guest check-in and check-out processes
- Staff management
Certification
- Leadership pathway
Accomplishments
- WOW of the Guest at Viveda Wellness Village, Nashik
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Front Office Supervisor
Swastik Wellbeing Sanctuary
07.2024 - Current
Front Office Supervisor
Serena Beach Resort
01.2022 - 04.2025
Reservation Associate
Viveda Wellness Village
07.2021 - 01.2022
Front Office Associate
Hotel Comfort Inn Benares
03.2020 - 10.2020
Front Office Associate
New Hotel Broadway
08.2019 - 03.2020
Industrial Training
Republic Hotel
01.2019 - 07.2019
Indira Gandhi National Open University
Bachelor of Commerce from Accounting and Finance
Mahindra Pride Institute
Hotel & Tourism Course from Hotel & Tourism
Ahayanandan Inter College
Intermediate Certificate from Maths
Aadarsh Inter College
High School Diploma
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