Vishwajeet Singh

• This problem-solving role involves triaging complex requests, publishing knowledge articles, advocating for workers, collaborating with Global Shared Service teams, and developing strong relationships with regional Queue Managers and Subject Matter Experts.
• Conduct regular stakeholder meetings to streamline processes, resolve gaps and enhance alignment between team members and key stakeholders.
• Managed project timelines and deliverables, aligning them with client expectations to ensure on-time completion.
• Creating HR Dashboard with the help of PowerBI to show the work flow coming from different regions( on monthly, weekly and daily basis), no of tickets completed by team members, showing average time & number of errors.
• Managed team shift scheduling to optimize staffing and enhance workflow effectiveness.
• Collaborated with managers to establish team goals and performance expectations.
• Developed an escalation matrix and governance module to streamline issue resolution processes.
• · Create SOPs for all the country specific processes.
• Ensure timely and accurate assignment of PeopleConnection help desk requests to appropriate country and queue.
• Provided support in answering employee questions regarding HR procedures to enhance understanding.
• Ensure knowledge articles are created, updated and published within specified timelines- making it clear and accessible for end user.
• Performing internal audits to capture triaging errors.
• Maintain positive relationships with Queue Managers to continuously update resources to ensure PeopleConnection team has access to the latest and most accurate information
• Implemented process improvements that enhanced responsiveness of HR regional teams, resulting in faster resolution times and fewer errors.
• Skills: Oracle Redwood, Oracle Fusion, PowerBI

• Oversee access management processes (IPTM & UPAS) and special security projects for partners- and back office-facing applications, maintaining compliance with internal audit controls.
• Conduct regular stakeholder meetings to streamline processes, resolve gaps and enhance alignment between team members and key stakeholders.
• Discuss goal plan with managers and set Goals for team members.
• Established governance module ensuring compliance and oversight for partner access management.
• Collaborated with cross-functional teams to streamline processes and enhance service delivery.
• Managed project timelines and deliverables to ensure alignment with client expectations.
• Working on partner talent management solution built in Oracle HCM cloud application (IPTM & UPAS), utilized by 3600+ partners of the firm.
• Reviewed and tracked progress of emergency and high-status tickets opened by business users with the help of Oracle Dashboard.
• Schedule and update different reports in Oracle Fusion.
• Met daily with Infosys application and infrastructure leads to review status of tickets.
• Created and modified functional standard operating procedures (SOPs) for core HR PeopleSoft processes, enhancing operational consistency.
• IPTM & UPAS are QMS (Quality management system) applications based on ServiceNow.
• Taking care of accesses of Partners with the help of IPTM & UPAS ServiceNow platform.
• Validating access with the help of Oracle Toad connected with different oracle databases.
• Working on Pension View, where administrator partner’s retirement plans.
• Working on MyConnection / RPP (Retired Partner Portal) where we administrate partner’s tax information, documents and provide external gateway to retired partners or their survivors for Myconnection/ RPP platform.
• Conducting Quarterly Audits with the help of Alteryx for both IPTM & UPAS for checking the health of Production environment and accesses of the partners.
• Creating, processing & validated tickets for the new access, extension, adding removing and deleting access for partners on daily basis.
• Facilitated collaboration among GAM team, IT, and Scrum team to efficiently address urgent access requirements.
• Conducting P2T (Production to testing environments) refresh on monthly basis with the help of Alteryx and Oracle UAT testing.
• Working on system readiness for key annual business cycles, such as partner performance planning & evaluations and Core HR.
• Compare different reports with Alteryx on a weekly basis.
• User training Manuals preparation and providing Functional walkthrough / training programs to the Business users in applications.
• Come up and apply new ideas to make the process easy, less time taking and more accurate.
• Provide training to new resources in our space and review his/her work.
• Prepare HR Dashboards with the help of Power BI for Goal planning and evaluation.
• Publish weekly, monthly & quarterly reports with the help of Power BI to Business Unit Heads.
• Involved in Support and testing of Core HR functionality and Oracle UAT functional testing.

• Proven track record of creating a database pool of candidates, recruiting and closing the position cost effectively through LinkedIn • itself. • Recruited Mid to Senior level roles in all Departments – IT, Sales, Marketing, Operations, Managers etc. • Proficient in using LinkedIn, Naukri, Monster, Shine, Indeed,Times jobs, Angel List, Internshala and various job sites. • Scheduled and smoothly coordinated Interviews with the Team Lead and Hiring managers.

• Handled the complete recruitment cycle of the company cost effectively through networking, referrals, headhunting etc.

• Drive HR data reporting for trend analysis of headcount, attrition and other metrics through Power BI dashboards • Preparing monthly HR dashboard with the help of Tableau and analyzing the data with the help of SPSS. Introduced Star awards for the best performing team.

• Conduct focus group discussions to gain insightful feedback on value proposition; ensured process enhancements on ground and developed recommendations for process improvements centrally. And with the help of analytics helping in increasing productivity.

• Use Alteryx to compare productivity data.

• Using oracle databases.

• Using ServiceNow ticketing for solving issues.

• Managed complete recruitment cycle through networking, referrals, and headhunting, ensuring cost-effective hiring.
• Developed candidate database, recruiting and successfully closing positions primarily via LinkedIn.
• Recruited Mid to Senior level roles in all Departments – IT, Sales, Marketing, Operations, Managers etc.
• Proficient in using LinkedIn, Naukri, Monster, Shine, Indeed, Times jobs, AngelList, Internshala and various job sites.
• Oversaw hiring processes for domestic and US IT positions, aligning talent acquisition with organizational needs.
• Follow-Up the short-listed Candidates till they join the Company.
• Addressed IT staffing needs across all levels, from entry to management.
• Demonstrated experience in managing permanent staffing and C2C hiring processes.
• Handling End-End recruitment (Screening, shortlisting, conducting the initial telephonic discussion, processing to the client).
• Taking the requirements from client & Understanding & Identifying their needs.
• Understanding all specific technical skills which require.
• Sourcing resumes from various sources (Monster, Naukri, Dice, LinkedIn) Employee Referrals, Job portals, and Job postings.
• Screening the candidates through telephonic conversation, for their communication skills, personality profile and attitude for the assignment.
• Designed Preliminary & Comprehensive interview procedure and process to test understanding, ability & confidence of the candidates.

• Provide HR policy guidance- Providing employees with the guidance regarding various HR policies e.g. Education assistance policy, Dress code policy, Relocation policy, Car policy, Leave policies, Reward & Recognition policy etc.
• Conducting On boarding Session for New-joiners- Conducting different sessions (Concur session, Compliance session, IT tools session etc.) for increasing employee engagement from their 1st step and help them to familiar with the organization culture.
• Conducted exit interviews for role level 1 & 2 employees to identify reasons for turnover, informing strategies to reduce attrition and enhance employer branding.
• Using ServiceNow for creating and processing tickets to resolve issues.
• Relocation Validation- approving the relocation expenses of new-joiners according to the relocation policies.
• Prepared monthly HR dashboard using Tableau to showcase key metrics such as new joiners, headcount, attrition rate, growth rate, and gender diversity, facilitating data-driven decision-making.
• Scheduling monthly, weekly Leadership Team meetings- Scheduling month Talent Focus Group meeting, leadership behavior improvement meeting and preparing MOM(Minutes of Meeting).
• Oversaw leave and attendance processes to maintain compliance with company policies and support employee needs.
• Preparing Monthly Data- Data of New-joiners, attrition data, R360 (Rewards & Recognition) data, Headcount data, Department-wise headcount data every month.
• Data collation – data collating of monthly LOP of all the departments, collation of nominations for different training sessions, collation of data for rewards & recognition. Use Pivot table, VlookUp, HLookup etc. for data collation.
• Conducting surveys – Surveying "Work from Anywhere" pilot batch employees and their respective managers. Use Google form & Survey Monkey for preparing questionnaires.
• Conducted employee engagement activities (Fun Friday & Happy Hours) to foster a positive work environment and enhance overall employee satisfaction.
• Aided manager in organizing and executing daily responsibilities, contributing to team effectiveness.
• Providing data to local & global managers required data using oracle databases.
• Conducting online sessions-Conducting online sessions for new policies updates.

• Partnered with business to identify and resolve workforce development, employee engagement, and productivity challenges.
• Analyzed productivity and employee engagement to fulfill business manpower needs.
• Oversaw 114 employees, enhancing employee experience through effective support and engagement initiatives.
• Addressed employee queries and grievances to foster a positive workplace environment.
• Established regular touchpoints with employees to improve engagement and provide support.
• Inducted new joiners on policies, processes, and portal flows to ensure smooth onboarding.
• Negotiated conflict resolution agreements among employees to mitigate performance disruptions.