Vishwajeeth Kumar. R
Senior Consultant Advisor, Customer Interactive Advisor
Attibele, Bengaluru,Karnataka
Summary
CAREER OBJECTIVE
Dedicated Customer Service Representative committed to delivering exceptional care and ensuring ultimate customer satisfaction. Skilled in identifying customer needs and providing effective solutions to various challenges. Proficient in utilizing a wide range of customer service tools and software, including CRM systems (e.g., Salesforce, Zendesk, HelpShift), ticketing systems, live chat platforms, and troubleshooting techniques. Possesses excellent time management skills, with a deep understanding of the customer service industry. Adept at handling complex inquiries, managing multiple tasks, and leveraging technical solutions to enhance the customer experience.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Consultant Advisor
INTOUCHCX
03.2020 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects
- Prioritized projects and project tasks depending upon key milestones and deadline dates
- Helped players resolve their queries on game-play via email
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
- Kept Up-to-date with the newest technologies to offer modern solutions
- Working in escalation teams and providing accurate information
- Managed multiple high-priority projects simultaneously
Digital Interaction Advisor
[24]7.AI
08.2018 - 12.2019
- Helped customers to resolve their concerns via live chat
- Worked in the Email process to resolve customers' queries
- Developed solid relationships with customers
- Successfully handled customer inquiries and complaints, resulting in a 100% increase in customer satisfaction
ratings - Developed customized digital strategies to meet specific client needs and goals, resulting in increased engagement.
- Improved customer satisfaction rates by providing timely and effective support for digital products and services.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
BCA - Computer Applications Development
Nobel Institution of Business Excellence
Bengaluru, India 04.2001 -
CEBA - Commerce
Lorven Independent Pu College
Chandapura, Benguluru 04.2001 -
Skills
Consulting
Project management
Performance benchmarking
Information security
Flexibility
Data analytics
System diagnostics
Python, JavaScript, HTML
Ability to work under pressure
Adaptive to any Environment
Time Management
Back-end or Database: My SQLGood in operating Windows OS
Well familiar with MS word, Excel, and PowerPointTeam player
Additional Information
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Consultant Advisor
INTOUCHCX
03.2020 - Current
Digital Interaction Advisor
[24]7.AI
08.2018 - 12.2019
BCA - Computer Applications Development
Nobel Institution of Business Excellence
04.2001 -
CEBA - Commerce
Lorven Independent Pu College
04.2001 -