Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Intern
Vishwajeeth Kumar. R

Vishwajeeth Kumar. R

Senior Consultant Advisor, Customer Interactive Advisor
Attibele, Bengaluru,Karnataka

Summary

CAREER OBJECTIVE


Dedicated Customer Service Representative committed to delivering exceptional care and ensuring ultimate customer satisfaction. Skilled in identifying customer needs and providing effective solutions to various challenges. Proficient in utilizing a wide range of customer service tools and software, including CRM systems (e.g., Salesforce, Zendesk, HelpShift), ticketing systems, live chat platforms, and troubleshooting techniques. Possesses excellent time management skills, with a deep understanding of the customer service industry. Adept at handling complex inquiries, managing multiple tasks, and leveraging technical solutions to enhance the customer experience.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Senior Consultant Advisor

INTOUCHCX
03.2020 - Current
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects
  • Prioritized projects and project tasks depending upon key milestones and deadline dates
  • Helped players resolve their queries on game-play via email
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
  • Kept Up-to-date with the newest technologies to offer modern solutions
  • Working in escalation teams and providing accurate information
  • Managed multiple high-priority projects simultaneously


Digital Interaction Advisor

[24]7.AI
08.2018 - 12.2019
  • Helped customers to resolve their concerns via live chat
  • Worked in the Email process to resolve customers' queries
  • Developed solid relationships with customers
  • Successfully handled customer inquiries and complaints, resulting in a 100% increase in customer satisfaction
    ratings
  • Developed customized digital strategies to meet specific client needs and goals, resulting in increased engagement.
  • Improved customer satisfaction rates by providing timely and effective support for digital products and services.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Education

BCA - Computer Applications Development

Nobel Institution of Business Excellence
Bengaluru, India
04.2001 -

CEBA - Commerce

Lorven Independent Pu College
Chandapura, Benguluru
04.2001 -

Skills

Consulting

Additional Information

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Senior Consultant Advisor

INTOUCHCX
03.2020 - Current

Digital Interaction Advisor

[24]7.AI
08.2018 - 12.2019

BCA - Computer Applications Development

Nobel Institution of Business Excellence
04.2001 -

CEBA - Commerce

Lorven Independent Pu College
04.2001 -

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Vishwajeeth Kumar. RSenior Consultant Advisor, Customer Interactive Advisor