Summary
Overview
Work History
Education
Skills
LinkedIn
Disclaimer
Timeline
Generic
Vishwajeeth Kumar R

Vishwajeeth Kumar R

Senior Consultant Advisor, Customer Interactive Advisor
Bengaluru

Summary

Dedicated Customer Service Representative committed to delivering exceptional care and ensuring ultimate customer satisfaction. Expertise in identifying customer needs and providing effective solutions to diverse challenges, complemented by proficiency in various customer service tools and software, including CRM systems such as Salesforce, HelpShift, and Zendesk. Demonstrates excellent time management skills and a comprehensive understanding of the customer service industry, adept at handling complex inquiries while managing multiple tasks. Leveraging technical solutions to enhance the customer experience consistently results in positive outcomes and strengthened client relationships.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Senior Consultant Advisor

INTOUCHCX
03.2020 - Current


  • Managed and prioritized multiple high-priority projects to meet critical deadlines.
  • Resolved gameplay and customer queries via email, Twitter, and other social media platforms.
  • Diagnosed technical issues, identified root causes, and implemented effective solutions.
  • Provided accurate, timely information while handling escalations and complex cases.
  • Stayed updated with emerging technologies to deliver modern, customer-focused solutions.
  • Mentored and guided junior consultants to improve skills and project contributions.

Digital Interaction Advisor

[24]7.AI
08.2018 - 12.2019
  • Helped customers to resolve their concerns via live chat
  • Worked in the Email process to resolve customers' queries
  • Developed solid relationships with customers
  • Successfully handled customer inquiries and complaints, resulting in a 100% increase in customer satisfaction ratings

Education

BCA - Computer Applications

Nobel Institution of Business Excellence
04.2001 -

CEBA - Commerce

Lorven Independent Pu College
Chandapura
04.2001 -

SSLC - undefined

St Philomena's High School
06.2012

Skills

Consulting

LinkedIn

https://www.linkedin.com/in/vishwajeeth-kumar-r-1a9263281/

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Senior Consultant Advisor

INTOUCHCX
03.2020 - Current

Digital Interaction Advisor

[24]7.AI
08.2018 - 12.2019

BCA - Computer Applications

Nobel Institution of Business Excellence
04.2001 -

CEBA - Commerce

Lorven Independent Pu College
04.2001 -

SSLC - undefined

St Philomena's High School
Vishwajeeth Kumar RSenior Consultant Advisor, Customer Interactive Advisor