Vishwajit Jadhav
System Administrator
Pune,Maharashtra
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 2 years of progressive IT experience.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Language
Work History
System Administrator
WIPRO
Pune, Maharashtra
08.2022 - Current
- Global Service Desk Administrator for ABB
- Assisted with software deployment, network troubleshooting and application support for 'ABB and Hitachi'
- Configured and maintained system hardware, software and network components
- Performed in-depth analysis and identified operational deficiencies and implemented a new process to enhance SLA's and team productivity by 48% by direct routing of incidents, trained in 12 troubleshooting and offering on call assistance with expert desk and Incident managers for escalation and severity incidents
- Performed L1, L1.5 troubleshooting and resolved 0365 incidents, including 0365 subscription and activation issues, E3 licensing, Mail Delivery, Add ins, Configuration issues, Distribution lists for Outlook, Macros and o365 license issues for Excel, Sync, migration, Sign in issues for OneDrive and access related issues for SharePoint
- Hands on proficiency on analyzing, troubleshooting, and resolving 0365 application crashes, VPN connectivity, Hardware driver updates and performance related issues
- Focused and specialized in high priority/severity incidents, resulting in user satisfaction and SLA improvement
- IT Technical Support knowledge of Service Now, Nexthink integrated in servicenow.
Process Associate
Cognizant Technologies Private Limited
Pune, Maharashtra
12.2018 - 03.2019
- Provided technical support to users on various system issues related to processes
- Providing technical support to US clients
- Mainly working on Technical issues of users
- Achieved a consistent quality score of 100 and was a top performer for 7 months
- Active Directory IT Technical Support
- Nexthink integrated in ServiceNow.
Education
BBA - International Business
Indira College of Commerce And Science
06.2015 - 06.2018
No Degree - 12th Commerce
Kendriya Vidyalaya No1 Dehuroad
Dehuroad, Pune 03.2014 - 05.2015
Skills
Team Management Managing all the operation KPI's (Shrinkage/Shift Adherence/Client Updates)Performance Analysis and other relevant analysis related to process on time basisConducting huddles and feedback to the team
Microsoft office 365 (Microsoft Excel, Outlook, Teams, Word, OneNote, PowerPoint, Power BI,Skype for business) andMicrosoft Azure (the basic concept of Azure cloud services)
O365
Incident HandlingSLA MaintaingAccomplishments
- Awarded (best performer of the year) for achieving the highest CSAT, KPI & STACK Ranking in the team (Feb 2019 to March 2019) Cognizant.
- Champ of the month award in Feb 2023 & Dec 2022
- Best hightest number of ticket resolved with CSAT award in the month of Sep 2022 and Mar 2023.
- Got client appreciations.
- Provided support to users in urgency
- Handled highly critical tickets with high percentage of resolution.
Timeline
System Administrator
WIPRO
08.2022 - Current
Process Associate
Cognizant Technologies Private Limited
12.2018 - 03.2019
BBA - International Business
Indira College of Commerce And Science
06.2015 - 06.2018
No Degree - 12th Commerce
Kendriya Vidyalaya No1 Dehuroad
03.2014 - 05.2015