Vishwanath Adury

Our goal is to power One Services through a common operating model that simplifies and improves customer and employee experiences. As the BPM, Sales Lead to Cash -CPQ & CLM, I design capabilities to realize business outcomes and mature end-to-end customer experiences.

• Accountable for overall delivery of automation initiatives, including planning the project, managing deliverables, managing project schedule, providing project updates, and being accountable for success of project delivery
• Collaborate with senior leadership, project teams, stakeholders, and partner teams across multiple strategic programs to create short, mid and long-term execution plans that align to the strategy.
• Leadership of Premier business process architecture, identifying, synthesizing, and documenting processes for all Enterprise Services process areas (CPQ & CLM).
• Identify scope, benefits, constraints, and risks for automation initiatives, capture and document current state manual processes.
• Lead the PMO infrastructure and own maintaining an agreed Plan of Record (POR) and Roadmap with critical paths and milestones.
• Deliver Process Excellence on high impact and visible strategic projects through Process Improvement, Process Design & Innovation, and Process Modeling & Re-engineering.
• Develop effective partnerships with multiple stakeholders to deliver insights and drive improvements across Support, Product, Engineering, and other cross functional teams in the Lead to Cash ecosystem.
• Develop project schedules, milestones, stakeholder dependencies, and risk analysis/mitigation to meet objectives, including tooling and process requirements, and coordinate and influence across stakeholders to see those projects through implementation.

Global Head for Billing & Revenue Assurance for both CTRLS Datacenters & Cloud4c Services. Responsible for ensuring effective management for Cloud & Datacenter Colo based billing contracts including auditing of billing data and tracking to ensure cost efficiency against the Third-party Vendors. Assess & design of billing & Rev.Assurance controls w.r.t system, process and org model changes. Provide direction and leadership in end-to-end incidents and issues for billing & Revenue Assurance Functions. Responsible for driving supplier performance, demand management savings, and increasing category compliance.

• Drive profitability and protect the P&L baseline position by providing protective coverage.
• Identifying initiatives to mitigate failures due to process, product, commercial, system or IT breakages within the customer value chain
• Liaising with the Business Development Team with regards to information on revenue
• Provides strategic management input to the Board of Directors and Senior Management
• Monitoring of and reporting on implementation of agreed strategic initiatives
• Allocating, directing, integrating, and optimizing company resources
• Provide Group Internal Audit & Risk with an E2E view of the risk to billing integrity, potentially impacting
• customers, brand & financials
• Drive transformation & continuous improvement activities across the unit to gain efficiency & enhanced quality in delivery.
• Initiated & Developed E-invoice Process across the Organization for both Datacenter & Cloud Business thereby ensuring the Compliance with the Regulatory Framework. (Impact – 3000 Enterprise Customers, 15000 Invoices, >350 Mn $ Revenue)

Business & Delivery Head for Telecom vertical. Contributed to bottom line by minimizing loss, discovering areas of new opportunities, improving operational efficiencies, expanding best practices, and establishing profitability. Develop & implement best revenue assurance controls in line with contemporary business needs, ensuring the right coverage prioritization based on risk & materiality.

• leading and managing Revenue Assurance & Billing Team (75 Members) for multiple LOB’s of a Global Telecom Client (Wholesale, Enterprises & Retail Business Segments)
• Managing the P&L & Budget Forecasting for the Telecom vertical.
• Engage with Pre-Sales / Sales team in response to customer’s requirements for RFPs submissions
• Implemented Quote to Cash (Q2C) & Procure to Pay (P2P) process controls for preventing revenue leakage and improve cost savings.
• Identified new opportunities and initiated projects to deliver – Like Margin Tool, RAVN, AI Tool – iDATALENS.
• Improved the overall business from 0.5 Mn GBP to 5 Mn GBP.
• Delivered Revenue / Cost savings of 36 Mn GBP across the LOBs for clients
• Implemented 500+ Controls for prevention of Revenue Leakage & implemented Risk Management Processes across functions
• Achieved the Revenue Leakage / Cost Savings targets by 110% as ROI to clients.
• Improved the CSAT Score from 70% to 94% in a year. Reduced Attrition from 24% to 2 %.
• Led the Consulting Transformation team on Contract Management & Change Management Process (E2E) and delivered Cost Savings of 10 Mn GBP.
• Led the Transformation team and implemented Robotic Process Automation for Change Management Process.
• Led the team for E2E OSS BSS migration of System for Quote to Cash (Q2C), Procure to Pay (P2P) & Ticket to Resolve (T2R) Processes and Implemented Zero Touch Billing Solution.

Led the Enterprise and Service Provider operations (Billing Value – 2.5 Bn $) with respect to Invoicing, Billing, disputes, credit control and ensuring smooth operational flow. Administered & reviewed monthly, quarterly & Annual billing closure, including forecasting as well as financial reporting to senior management. Laid down the Documentation, Implement and Procedural Compliance with audit teams -SOX, Internal, External and Statutory audits.

• Led the Mediation Operations, Billing Operations & Assurance, International Disputes Resolution Teams (50 Members)
• Review of Pre-billing, Post Billing validations, 100% Rate validation, Contract validation & Processing MACD orders.
• Reviews of the Logics built, processes defined, and new products UAT at Mediation & Billing System
• Review of Business cases where the cost saving is involved in hand over of traffic to the operators.
• Implemented the Fraud Management System – AGILE for Voice Traffic.
• Led the team to Transition of Orca wave Accounts to GBS billing system (Inhouse) for enterprise Customers.
• Developed in House Mediation Reporting Tool & Billing Assurance Reconciliation Tool.
• Minimized revenue loss on account of clearance of Rejects from 10 Mn to 100K PM.
• Increased Revenues on account of resolution 232 operator Dispute for 20 Mn USD.
• Minimized the Billing Cycle TAT from 10 Days to 2 Days.

Hired to Transition the IUC billing & Interconnect Settlements Process from C&W UK to Offsite. Managed the audit of Bilateral contracts, access and refile agreements. Monitoring of Intl. Traffic through LCBQR. E2E analysis of International Disputes & settlements (128 Intl. Carriers, 105 Natl.Carriers, 16 Interco. Accounts).

• Improved efficiency by eliminating unnecessary reporting and implementing new, streamlined controls and reporting for Billing & Settlements.
• Revenue Saved 1.05 Mn GBP on ILD settlement Process with Greece OTE.

Member of the Interconnect Billing team. Responsible for the development & implementation of the logics in the Billing system. Collaborated in Preparation of business cases and carry out the UATs for the New Product Implementations. Directed all accounting activity including auditing and forecasting, as well as business planning, operations, and training. Coordination with the Cross-functional teams and circle heads for all directives (Incl. reconciliation of Invoices). Monitoring the monthly billing activities and ensuring a smooth completion of the activity with minimum rejects and coordinating with all circles for clarifications.

• Reduced the Billing rejects from 2Mn CDRs P.M to 25K
• Resolved Billing discrepancy with BSNL Punjab.
• Team member in resolving long standing dispute with BSNL on ADC issue of FWP.

Member of the IUC -ILD Billing team. Responsible for carrying out the billing for International Carriers. Analysis of the Least cost Rates as against the Routing for International Carriers. Perform Monthly activities relating to Invoicing and reporting of the same to senior management. Reconciliation of Tap in & Tap out (CIBERS) with Data clearing House (Syniverse). Monitoring of Outstanding Statements of International Carriers – RCI & International Roaming Operators. Analysis of International Carrier Inter-company statements RCI-USA w.r.t RCI-UK & RCI-HK & Revenue Share Analysis - RCI-USA w.r.t RCI-UK & RCI-HK

• Developed Least Cost Routing for effective routing of the International Calls.
• Enhanced the LCR to LCBQR for ensuring the Best Quality Route.
• Reduced the Carrier Disputes and saved revenue of 1 Mn USD.

Team member of the Revenue Assurance team handling Interconnect and Roaming for 3 Circle (Delhi, UPW & UPE). Responsible for Analysis & Reporting of IUC Rejections, CNP matrix, Forecasting of Call Data Records, B. No Table audit, TG reconciliations. Performing Audit and Analysis of Inter-operator Invoices and Billing Variances (Incl Roaming). Reporting of Minutes to TRAI & issuance of ADC certificates. Monitoring and Analysis of Roaming usage and New operators Configurations. Performing audit of Roaming Operator (national & international) Codes Distance Band & Time Bands. Audit of Tap in & Tap Outs of national & international operators-For SDR/MARK UP/age of call/sequence no /notification file/ Errored files & Reporting of Dual IMSI Monthly.

• Received Six Sigma Yellow Belt certification for reducing the No. of IUC Rejections.
• Telecom operators invoice Validation.