MICROS, IDS
Vishwanath Patole
Bartender
Dubai
Summary
Experienced and customer-oriented F & B professional with a positive attitude and excellent communication skills seeking to join a dynamic team and contribute to the success of the establishment.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Bartender
Sheraton Jumeirah Beach Resort
12.2024 - Current
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
Food and Beverage Service Expert
Sheraton Jumeirah Beach Resort
11.2023 - 11.2024
- Greet and escort guest to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
- Inform guest about the day's specials.
- Offer menu recommendations upon request.
- Up-sell additional products.
- Take accurate food and drinks orders, using a POS ordering software.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Take a feedback from guest.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Provide excellent customer service to guests.
Food & Beverage Service Assistant
Telal Resort
11.2022 - 11.2023
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Unloaded, loaded, and stocked merchandise.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Restaurant Captain
Circuit House
03.2021 - 08.2022
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food & Beverage Service Associate
Hyatt Place Pune
10.2019 - 02.2021
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
Food & Beverage Service Associate
Sayaji Hotel
08.2016 - 09.2019
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Food & Beverage Trainee
The Orchid Hotel
05.2015 - 11.2015
- Participated in staff training sessions, enhancing knowledge of industry trends and best practices for continuous improvement.
- Collaborated with team members to maintain a clean and organized work environment, adhering to health and safety standards.
- Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling orders in a timely manner.
- Utilized time-management skills to balance multiple tasks simultaneously without compromising service quality or speed of delivery.
Education
Diploma - Hotel Management
IIHM
Sangola03-2015
Higher Secondary -
SMVR High School
RAVALGULDWADI03-2010
Skills
Beverage preparation
Payment processing
Customer service
Classic cocktails
Strong multitasking
Maintaining a clean bar
Salesmanship
Software
Timeline
Bartender
Sheraton Jumeirah Beach Resort
12.2024 - Current
Food and Beverage Service Expert
Sheraton Jumeirah Beach Resort
11.2023 - 11.2024
Food & Beverage Service Assistant
Telal Resort
11.2022 - 11.2023
Restaurant Captain
Circuit House
03.2021 - 08.2022
Food & Beverage Service Associate
Hyatt Place Pune
10.2019 - 02.2021
Food & Beverage Service Associate
Sayaji Hotel
08.2016 - 09.2019
Food & Beverage Trainee
The Orchid Hotel
05.2015 - 11.2015
Diploma - Hotel Management
IIHM
Higher Secondary -
SMVR High School
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