Microsoft Excel
VISHWANATH RAMANI
Deputy General Manager - Business Operations
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Deputy General Manager - Business Operations
Aakash Educational Services Limited
Delhi
04.2023 - Current
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Collaborated with department heads to establish goals and work plans.
- Orchestrated and optimized business operations at Aakash Educational Services Limited, implementing strategic initiatives that significantly enhanced organizational efficiency and streamlined workflow processes.
- Led cross-functional teams to achieve key performance indicators, fostering a culture of continuous improvement and delivering a 15% reduction in operational expenses.
- Spearheaded student support functions, ensuring a positive experience and contributing to a 20% increase in overall student satisfaction.
- Implemented robust systems for monitoring and improving business processes, resulting in a 25% improvement in productivity and a more agile and responsive organization.
- Successfully directed and executed business strategies, playing a pivotal role in the growth and expansion of the organization's reach and impact in the education sector.
Assistant General Manager - Business Operations
Aakash Educational Services Limited
Delhi
06.2019 - 03.2023
- Managing Operations, Dispatch, Customer Experience and Student Support for over 30000 + Students across 27 states
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure process compliance
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Manager - Logistics
Aakash Educational Services Limited
Delhi
07.2017 - 06.2019
- PAN India Dispatch of Study Material to 200+ Centres across the Country with over 500 SKUs and serving Lakhs of students studying at Aakash
- Shouldered responsibility for all on site aspects of the logistics, supply chain, and customer delivery operations
- In charge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards
- Ensured that the material documents are as per the GST compliance
- Working with multiple customers at the same time
- Actively managing subcontractors to ensure that they perform in line with their contractual agreements
- Ensuring the efficient running of administration and office procedures
- Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings
- Responding to all customer complaints or queries in an efficient manner
- Organizing monthly Inventory Audit of Warehouse and Centers’ stock
- Generating of Bill of Supply, Delivery Challan and Invoice according to GST Compliance.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Manager - Logistics
Aakash Educational Services Limited
Delhi
10.2014 - 06.2017
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of Study Material to the respective branches and Franchises to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
Coordinator - Logistics
Aakash Educational Services Limited
Delhi
05.2014 - 09.2014
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Assistant Coordinator
Aakash Educational Services Limited
Delhi
06.2013 - 05.2014
- Worked with supervisor to assess needs and determine best courses of action.
- Recorded project expenses and submitted weekly reports to management.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Managed the seamless coordination of Distance Learning Programs, overseeing course logistics and schedules, and implemented technology solutions to enhance program delivery, contributing to a notable improvement in student satisfaction and program effectiveness.
Executive
Bharatiya Vidya Bhavan’s Usha & Lakshmi Mittal Institute of Management
01.2009 - 01.2013
- Generating and analyzing the student admission data daily, weekly, monthly, and yearly for MIS purpose
- Calculation of Grades, Marks, GPA (Grade Point Average) and CGPA (Cumulative Grade Point Average)
- Coordinating with Part Time/ Full Time PGDM Faculties in making Time Table, student attendance, examination, projects and results
- Execution of On-Campus as well as Off-Campus Placement activities
- Drafting Campus Placement and Summer Internship notices & emailing the same
- Screening and short listing of students’ CVs
- Developing database of students and presenting their curriculum to various industries
- Filing and maintenance of documents pertaining to the department concerned
- Created databases and spreadsheets that improved MIS of the institute
- Updating database of corporate on daily basis
- Generating placement reports for meetings held in the institute.
Education
PGDBA -
SYMBIOSIS CENTRE FOR DISTANCE LEARNING, PUNE
06.2012 - 07.2014
B.COM (PROG.) - Financial Management
UNIVERSITY OF DELHI
Delhi 07.2006 - 06.2009
XII CLASS - CBSE BOARD - COMMERCE
BHARATIYA VIDYA BHAVAN’S MEHTA VIDYALAYA
04.2005 - 05.2006
Skills
Scheduling and calendar management
Document management
Consulting
Administrative oversight
Project support
Business Development
Budgeting
Operations management
Negotiation
Contract Management
Staff Management
Business administration
Business planning
Strategic planning
Accomplishments
- Successfully Launched E-commerce Website for DLP Business in 2019
- Core Member of Development in Inventory, Purchase and Billing Module in PeopleSoft ERP in 2016
- Awarded and Recognized as Best Leader and Best Performer of the Year in 2014
Software
Power BI
Peoplesoft ERP - Purchase Inventory, Billing and Campus Module
Sales Force - CRM
Website - CMS
Ameyo
Sapphire
Fresh Desk
JIRA
Timeline
Deputy General Manager - Business Operations
Aakash Educational Services Limited
04.2023 - Current
Assistant General Manager - Business Operations
Aakash Educational Services Limited
06.2019 - 03.2023
Senior Manager - Logistics
Aakash Educational Services Limited
07.2017 - 06.2019
Manager - Logistics
Aakash Educational Services Limited
10.2014 - 06.2017
Coordinator - Logistics
Aakash Educational Services Limited
05.2014 - 09.2014
Assistant Coordinator
Aakash Educational Services Limited
06.2013 - 05.2014
PGDBA -
SYMBIOSIS CENTRE FOR DISTANCE LEARNING, PUNE
06.2012 - 07.2014
Executive
Bharatiya Vidya Bhavan’s Usha & Lakshmi Mittal Institute of Management
01.2009 - 01.2013
B.COM (PROG.) - Financial Management
UNIVERSITY OF DELHI
07.2006 - 06.2009
XII CLASS - CBSE BOARD - COMMERCE
BHARATIYA VIDYA BHAVAN’S MEHTA VIDYALAYA
04.2005 - 05.2006