Vishwanath SK
Senior Manager
Bengaluru,KA
Summary
Versatile Senior Manager with 16+ years of experience, specializing in IT Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
17
17
years of professional experience
Work History
Senior Manager
Mindtree
06.2011 - Current
- Heading compliance management: Responsible for up keeping the endpoint compliance across Geo which includes but not limited to below roles.
- Project management – Delivery of End point Compliance as per agreed SLA which includes agent compliance and also remediating Vulnerability assessment.
- Rollout – Managing a team who handles multiple Security compliance tools/services like Patch management using Intune/SCCM, Imaging, Encryption.
- Operations Manager for End user support infrastructure tower including Global service desk and Technical support teams which includes but not limited to below roles.
- Weekly/Monthly/SCR meetings with all stake holders.
- SLA, CSAT tracking.
- Responsible for internal ,external audits of ISO, SSAE, PCI-DSS, EHS.
- One point of contact for first level of escalations for all IT related tickets including End point, Network, Server towers.
- Has been to Minneapolis (Minnesota State, United States) as part of integration program of one of the acquired company.
- Part of Budgetary planning team for IT operations.
- Project manager for integrating 3 entities in MAC machines standardization.
- Working with delivery and multiple support function teams for setting up of ODC IT Infrastructure.
- Handled Hardware asset management as an interim which includes complete life cycle of assets.
Executive
Tata Elxsi Ltd
05.2006 - 06.2011
- Designed, planned and executed multi-phase server consolidation project using VMWare ESX4.1 Server software.
- Project goals included the decommissioning of physical servers, significant savings in annual operational expenses, increased availability and drastic reduction in server provisioning time.
- Install and configure HP integrity Server Blade BL860c,HP proliant Server Blade BL460c,HP C7000 Blade Chassis.
- Installing, Configuring and Maintaining Backup server using Symantec Backup Exec 11d/12/12.5/2010.
- Maintaining Tape Libraries-LTO2,LTO3,LTO4,LTO5 and Storage boxes – HP Storageworks P2000,Apple Promise Vtrak E610f,Clariion CX300.
- Played major role in relocating Data Center.
- Member of ERP implementation team from infrastructure designing to hardware setup which involves different modules like finance,purchase,IT support.
- Member of TBEM(Tata Business Excellency Model),ISO 27001:2005.
- Handled complete IT Infrastructure of a 250 member Offshore Development Center for a UK based Project.
- Lead 4 member team in IT Infrastructure which involved:.
- Management of IT activities : assigning, reviewing and feedback.
- Regular interaction with mentees - group learning initiatives, understanding & presentation of new technologies.
- Knowledge Sharing initiatives - ensure each team member possesses documents regarding problem solving techniques used.
System administrator
RCS Technologies, Wipro Technologies
08.2004 - 04.2006
- Roles and Responsibilities:.
- Installing, configuring, troubleshooting Desktops, Laptops, Printers based on the helpdesk request.
- Maintaining L2 switches-port enabling, taking regular backups.
- Worked on GFI LAN guard, a Patch Management Tool to deploy patches, Asset and software inventory over the network.
- Worked on Wipro E-Asset Tracker tool v 6.0 to track all IT Assets, Unicenter Service Desk v5.5 call Management System.
- Non-Technical skill set:.
- Undergone Lead Auditor course (internal) -Mindtree.
- Undergone training in ISO 27001:2005 -TataElxsi.
- Undergone training in BS15000 (Information Technology Service Management) - Wipro.
- Knowledge on ITIL V3 foundation.
Education
Masters :Master of Business Administration - Information Systems
Sikkim Manipal University
Bachelor of Science - Computer Science
MCSA, Linux certification course (LLC-103), Solaris L1. - undefined
Skills
Management and Leadership
Operations Management
IT Strategy
Project Management
Accomplishments
- Received Spot-on awards for handling the current work from home situation during this pandemic with almost Zero disruption, Integrating 3 entities for MAC standardization.
- Appreciation from CEO, Mindtree for exemplary support during multiple initiatives.
- Has been awarded for Best Customer Support in Wipro Technologies.
- Has played a major role in Disaster Recovery (DR) activity in one of the Wipro Technologies location when it was submerged under water.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Trainings
- Undergone Lead Auditor course (internal) -Mindtree
- Undergone training in ISO 27001:2005 -TataElxsi
- Undergone training in BS15000 (Information Technology Service Management) - Wipro Technologies
Timeline
Senior Manager
Mindtree
06.2011 - Current
Executive
Tata Elxsi Ltd
05.2006 - 06.2011
System administrator
RCS Technologies, Wipro Technologies
08.2004 - 04.2006
MCSA, Linux certification course (LLC-103), Solaris L1. - undefined
Bachelor of Science - Computer Science
Masters :Master of Business Administration - Information Systems
Sikkim Manipal University