Vishwanatha

• Work on Cerner Related Business Transactions like Terminations, Data Corrections. Pre-Provisioning attribute changes for Migrated and Net New Orders.
• Manage internal queries relating to order status, billing, and Updating Contact and other details in SPM.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
• Act as a catalyst, driving all internal processes including Finance, Deal Management, Legal, Sales reps to ensure timely onboarding and renewal of the subscriptions.
• Providing necessary support for internal customer queries and communication in a professional and service-minded manner adhering AWARE values.
• Handling and closing escalation on process related issue and Resolving stakeholder’s queries and clarifications.
• Document new procedures/process enhancements, prepare and update all the training materials.

Training & Reporting:

· Preparing & Presenting Weekly/Monthly dashboard

· Have been part of the training team and also providing trainings to the new hires

· Publish the Quality report both Weekly & Monthly

· Create & update the project tracker of all the projects handled as part of the Governance team

• Following all the SOP given by the particular client for the particular projects
• Researching about the company details country operation and their multiple locations
• Researching about company’s annual income and number of employees exactly by referring various source
• Researching all the business details of the company
• Researching all the C-suite, Finance, Human resource contacts of a particular company
• By researching all the above factors uploading all the information and enriching the lead in Sales force

Roles and Responsibilities:
• Acknowledgement of Client Emails
• Tracking and Dispatching Projects without TAT Breach
• Daily Process IN Out data report shared
• Monthly Divisional deck details shared
• Preparing daily production tracker of the whole team
• Maintaining frequent contact with Quality team
• Keeping the track of Hourly report of the team