Vishwanathan Vijayabarath

Result oriented ServiceNow Delivery Manager/Architect having expertise in architecting ServiceNow solutions, modelling processes, collecting requirements, and leading ServiceNow project teams towards customer success.

• Lead and build the ServiceNow Practice.
• Hire ServiceNow Architects/Developers.
• Respond to RFPs
• Participate in Client Workshops
• Create designs documents.
• Coming up with Solution to solve Customer problems / requirements.
• Design and review the stories for developers.
• Analyze proposed design from developers.
• Do POCs as and when necessary.
• Laying a roadmap for building the ServiceNow practice.
• Taking part in Sales pitches. Prepare artifacts for Sales.

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Certified Implementation Specialist – CSM (ServiceNow)
• Certified Scrum Master
• ITIL V3 Service Operations - Intermediate
• ITIL V3 Service Transition – Intermediate
• ITIL V3 Foundation

• Manage Service Delivery of the offshore team (EY Bangalore).
• Manage a team of 30 member ServiceNow team out of The Innovation Hub (EY Bangalore).
• Provide Technological insights into implementations of ServiceNow projects.
• Provide Functional consulting, in the space of ITSM / ITIL.
• Architect solutions for content management-based projects.
• Lead technical teams to deliver ServiceNow projects.
• Deliver projects for Internal and Advisory customers of Ernst and Young.
• Perform resource management activities.
• Plan the road map for team and deliverables.
• Innovate, ideate new Ideas that can be implemented in ServiceNow such as RPA, IoT etc.
• Perform operational activities.

• Change Management, HPE Aruba Networks, Jun 2023 till August 2023, ServiceNow Solution Architect, Implemented Change management for HPE Aruba internal IT Teams., ServiceNow, Conduct workshops with different stakeholders., Document requirements of the change management team., Created Client Scripts, Business Rules and Script includes as needed for implementing the change request., Created UI Actions, Modified change workflows based on change type., Created approval flows., Created notifications., Modified state flows., Implemented Risk Calculation method for the change management module., Created Risk conditions.
• Hardware Asset Management & Service Portal, HPE Aruba Networks, Feb 2023 till daate, ServiceNow Solution Architect, This project required to build different classes of network devices and categorize Asset models and then store appropriate data from multiple sources., ServiceNow, Conduct workshops with different stakeholders., Document requirements, Created Asset classes under hardware for storing network devices., Created import sets and transform maps for importing asset data from different sources., Configured mid server for import of VM Ware related data from Silverpeak etc., Worked on Service Portal and launched a re-branded Service Portal for HPE Aruba employees., Created widgets, pages, CSS, HTML to add to the portal., Designed wireframes for review and approval of the portal design.
• CSDM Implementation, Siemens - Healthineers, Jun 2022 – November 2022, ServiceNow Solution Architect, This project implements Customer Service Management for Siemens- Healthineers., ServiceNow, Conduct workshops with different stakeholders, Design the data model, Identify source of CMDB data, Define the connection of CMDB data with Accounts, Assets and users, Build the data model, Define the data sources to import CMDB data, Assets Data ,Accounts data and Contact data, Connect with these data sources such as SAP , CRM data cloud etc., Build Transform maps to obtain the information and then apply logic to clean the information received and populate CMDB tables, Asset , Account and Contact tables., Guide the Development team and perform code review.
• Customer Service Management, Siemens - Healthineers, Jan 2021 till Date, ServiceNow Solution Architect, This project implements Customer Service Management for Siemens- Healthineers., ServiceNow, Drive Solutioning for the customer., Validate requirements, Perform Scrum Master activities., Create user stories after discussing with Business., Perform code review, Involve in design discussions, Involve in POC
• Digital Assistant (Virtual Agent), Siemens - Healthineers, Jan 2021 till June 2021, ServiceNow Solutions Architect, This project was to implement the digital assistant (chatbot) using Virtual Agent within ServiceNow, ServiceNow, Drive Solutioning for the customer., Validate requirements, Build chatbot topics wherever required., Perform Scrum Master activities., Create user stories after discussing with Business., Perform code review, Involve in design discussions, Involve in POC
• Customer Service Management, Equinix, Jun 2019 till Jan 2020, Senior Software Applications Architecture and Engineer, This project is to implement CSM for my current organization., ServiceNow, Validate requirements, Perform Scrum Master activities., Create user stories after discussing with Business., Perform code review, Involve in design discussions, Manage developers from Vendor teams., Involve in POC
• Performance Analytics, Swiss Re, Jan 2019 till Date, Assistant Vice President / Junior Architect, This project involves creating Performance Analytic Widgets and Dashboards for various departments requirements internally., ServiceNow, Propose designs wherever necessary, Create Widgets and Dashboards wherever required., Guide Junior members on the team., Handle Scrum Calls., Discuss New requirements with Business and propose solutions accordingly.
• ServiceNow , IOT, Augmented Reality – Fleet Management, EY, March 2017 to April 2017, Manager / ServiceNow Developer, This was a proof of concept and was taken to the K17 ServiceNow knowledge conference. The ideation and development was done by me and ServiceNow team worked along with IoT and Microsoft Hololens team to develop the solution., ServiceNow, UX / UI , AR, IoT, Conceptualized and proposed the idea of implementing a fleet management solution with augmented reality., IoT devices were configured to capture vehicle Telemetry and then transfer it over to ServiceNow., ServiceNow tables were created to store information of each car in the fleet., Vehicle management portal was created in ServiceNow to display the vehicle information and open work orders on the portal., Performance Analytics was configured to report against each vehicle in the Fleet., Augmented Reality application was developed for Microsoft Hololens., UX/UI for the graphics in the Microsoft hololens was designed and added to the visualization on the Microsoft hololens glass., Integration was completed between ServiceNow and Hololens to transfer data based on the need., Enabled Creation of ticket in ServiceNow by hand gestures in thin air while using the Microsoft Hololens.
• Performance Analytics Implementation, Internal Customer, September 2016 till Date, Manager / ServiceNow Developer, The project’s objective is to develop reports using the Performance Analytics module in ServiceNow to demonstrate how certain Services and Service Functions are performing on a monthly and Fiscal year basis. There are various KPIs Indicators that, have been built to demonstrate this on a dashboard for the leadership to see and analyze., ServiceNow, Designed the approach in implementing the Performance Analytics reports., Created Design document, Configured Data sources (Indicator and Breakdown sources)., Created Scheduled data collection jobs to retrieve data for these indicator sources., Created Indicators for the necessary KPIs as per the requirement., Created Breakdowns using the already configured breakdown sources., Mapped Breakdowns with Indicators as required., Created Widgets and configured them by adding the required indicators., Added Widgets to Dashboards., Configured dashboards to display widgets as per requirements.
• ServiceNow Integration with Robotic Process Automation, For Knowledge Conference 2016 (Internal), April 2016 till May 2016, Manager / ServiceNow Developer, The project’s aim was to demonstrate the ability of ServiceNow to Integrate with Robotic Process Automation (RPA) Software “Blue Prism”. Procurement management system would communicate requests to RPA tool and RPA would create and source for quotations from vendors in a separate Procurement tool. Whenever, a quotation was received, it would then transfer the information to ServiceNow. This quotation would be verified by the Procurement manager in ServiceNow and give the go ahead. RPA tool would then update the necessary details automatically on to the procurement tool and order the item with no manual intervention. This was showcased in Ernst and Young booth in the Knowledge conference., ServiceNow, RPA tool Blue Prism, Javascript, Guided the team on the process, Managed Blue prism RPA team and helped ServiceNow team to integrate with the tool successfully., Guided the team to create a catalog item to place requests on behalf of the procurement manager.
• ServiceNow Field Service Management with IoT (Internet of Things), For Knowledge Conference 2016 (Internal), April 2016 till May 2016, Manager / ServiceNow Developer, The project was done to demonstrate the ability of ServiceNow to integrate with Internet of Things (IoT) device. Field Service Management module in ServiceNow was to receive data from an IoT Device. In this case, a simulated car crash sends geolocation data to ServiceNow with the details of the insurance policy. This data is used by ServiceNow to identify the nearest agent using geo location data to assign the Case record to the agent. Agent accepts the case and contacts customer before the customer has to call the insurance company. The concept was used to give the customers a good experience., IoT, Python, ServiceNow , Javascript, HTML, CSS, Jelly, Developed Architecture model for the proposed solution., Ideated the proposed solution, guided team to make the IoT Device and built the CMS portal., Configured the Field Service Management Portal to handle insurance cases and assign agents and dispatchers to the cases being created with data received from IoT device., CMS portal was created to give a UI Wrapper to the Field Service Management module.
• Enterprise App Store – ServiceNow Content Management System, Internal Project, September 2015 till December 2015, ITIL Consultant / ServiceNow Developer, This Project’s objective is to develop and deliver a custom portal to enable users to request and install new apps from ServiceNow. The concept is to implement Enterprise app store from where users can browse, select and download apps., ServiceNow , Javascript, HTML, CSS, Jelly, Developed Architecture model to understand the possible solution., Came up with custom solution to build the portal and integrate workflows., Mimicked the request fulfillment system within ServiceNow with a custom solution similar to Requested Items and Request modules of ServiceNow., Developed UI scripts and invoked them within the UI pages as necessary., Implemented the Product rating for Apps in ServiceNow., Enabled custom workflows to kick of request systems for requested apps., Created product slider for related apps., Developed reusable components for the portal in the forms of UI macros, Dynamic blocks. Eg. Header, footer etc and product ratings., Developed Jelly Scripts for retrieving data from ServiceNow and displaying them on the pages., Integrated the functionality into the HTML blocks, Customized CSS and themes to achieve the styling requirements.
• Employee Self Service Portal – ServiceNow Content Management System, US Based IT Storage Company, February 2015 till August 10th 2015, ITIL Consultant / ServiceNow Developer, This project involved implementing customized ServiceNow portal for the client and the following modules were to be used via the portal. a)Incident management b)Customized Service Catalog c)Knowledge Base, ServiceNow , Javascript, HTML, CSS, Jelly, Integrated the HTML and other UI script components within ServiceNow CMS., Developed UI scripts where necessary and referenced them in developed HTML blocks., Developed Jelly Scripts for retrieving data from ServiceNow and displaying them on the pages., Integrated the functionality into the HTML blocks, Customized CSS and themes to achieve the styling requirements., Created pages for each of the modules such as Incident, Service Catalog and Knowledge Management., Worked with Design and UI team closely to fix bugs arising out of integrations of UI, developed externally and added into ServiceNow.

• Qualification, Executive General Management Program, IIM Bangalore
• Bachelor Of Engineering, BE, Computer Science
• SSLC, X, General
• Standard XII / H.S.C., XII, Science

• Conducted ITIL Foundation level certification training for a batch of 30 to 40 TCS employees working across different domains on a monthly basis.
• Conducted ServiceNow Trainings at KPMG , EY, EVORA IT Solutions