Vishwas AM
Bengaluru
Summary
As a Trainee engineer with 10 months of experience, C#, JavaScript , .Net, ASP. Net AWS Certified, and proficient in SQL, Python, Excel, and Power BI. Skilled in data-driven decision-making, reporting, and customer support. Strong problem-solving and communication abilities, with a track record of improving customer satisfaction and team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Services Operations Engineer Level 1
Fluence
07.2024 - Current
- I remotely manage energy storage sites, responding to system alarms and incidents to ensure timely issue resolution
- Worked on multiple customer environment.
- Provided L2 level of support and handled customer facing intense environment.
- Worked on partitioning using FDISK in RHEL and OEL.
- Worked on Red hat, CENTOS, FEDORA based operating systems.
- Worked on detecting new LUNs which were shared from storage and extended FS.
- Worked on file system creation and resizing using LVM.
- Performed security and kernel patching in critical production environment using SATELLITE server
- Created channels in Red hat SATELLITE for each OS version for syncing repos.
- Worked on ANSIBLE playbooks for automation.
- Worked on Snapshot creation before performing patching in Virtualized VMware Esxi Environment.
- Fixed production health check issues like CPU/Memory/Disk utilization within the SLA.
- Worked on NFS
- Worked on AWS architecture
- Worked on changing kernel parameters based on application requirement.
- Supported SAP application team from OS perspective.
- Deployed VMs using a template.
- Worked on cloning virtual machines.
- Worked on customized SUDO privileges.
- Co-ordinated with CAB team for change approvals.
- Supported DR activities from OS end.
- Installed and configured NETWORKER backup agent.
Education
B. Tech - ECE
REVA University
01.2024
PU College -
Sri Aurobindo PU College
01.2020
High School -
Sri Ramakrishna Vidyaniketana High School
01.2018
Skills
- #, NET Core, ASPNET Web API, LINQ, Entity Framework, SQL Server, Angular/React, HTML5, CSS3, and JavaScript
- Java, Python, HTML, CSS
- SQL, Powershell, BESS, Computer Networking
- Linux, HMI (Human machine interface)
- DAS( Data acquisitions systen ), Data analysis and reporting , Documentation
- SCADA, MATLAB, Power BI, Tableau
- Excel , AWS ,GitHub ,Eclipse IDE,VS Code
- Jira ,Salesforce Service Console,Atlassian, Confluence,SharePoint
- Agile, Scrum, 24/7 customer support,inbound and outbound on call support
Certification
- AWS Certified Cloud Practitioner, AWS
- Computer Networking, Cisco Academy
- HTML CSS for Beginners, Great Learning
- Java Programming Course, Edusera
Projects
1)HealthHub - A Hospital Management system
2) Customer Segmentation – Use clustering techniques on customer data to group them based on purchasing behavior.
3)Movie Recommendation System – Use ratings data to suggest movies based on user preferences.
Timeline
Services Operations Engineer Level 1
Fluence
07.2024 - Current
B. Tech - ECE
REVA University
PU College -
Sri Aurobindo PU College
High School -
Sri Ramakrishna Vidyaniketana High School