Vishwas M G
Bangalore
Summary
Seasoned Head of Service with 13+ Years of experience in developing and implementing service strategies and career progression in the Solar Industry. Known for strong leadership skills, adept at guiding teams to deliver high-quality customer service. A proven effective leader skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, cultures, and costs. Adept at working in a global collaborative environment with teams spread across geographies and time zones.
Overview
14
14
years of professional experience
Work History
Director - Service
SolarEdge Technologies
Bangalore
09.2017 - Current
- Responsible for overall after-sales support for India and Sri Lanka markets. Played a key role in setting up the service team, including call center, field service operations, logistics and warehouse operations, and service support framework.
- Built two high-performing teams delivering services to Australia, and pro-active support to multiple global locations.
- Responsible for developing the Global Support Center delivering services to over 14 countries including all major markets like NAM, EU, and other regions.
- Helped scale the existing support center from a size of 50 to 250 and from three teams to over 10 teams.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Ensuring all key service metrics and KPIs are met.
- Responsible for developing proactive support frameworks and programs for multiple global markets.
Sr. Engineer – PV & Energy Storage
Enfinity
Johannesburg
11.2016 - 07.2017
- Application support for energy storage products and solutions.
- Product management for energy storage solutions
- Complete solutions design and execution for global EPC and energy storage projects
- End-to-end project management of EPC projects from rooftop to utility-scale
- Technical support to the O&M team for a portfolio of global PV plants.
- Business development for PV and energy storage projects across the Middle East and Africa.
- Contractor and product evaluation for new EPC projects
- Preparing and submitting bids to RFPs and tenders
Sr. Applications Engineer – Solar Inverter
Delta Power Solutions Pvt Ltd
Bangalore
09.2011 - 11.2016
- Application support to customers and sales team
- Design support to customers and project execution team
- End to end project management of EPC projects from rooftop scale to utility scale
- Inverter product management
- Preparing training material and conducting product training sessions for service engineers, EPC companies, installers and end customers
- Handling post sales service calls for solar inverters and monitoring solutions
- Coordinating with global product teams to offer solutions to Indian customers
- Defining technical support, warranty management and service process
- Preparing case studies to educate customer support engineers and installers
- Market research and product benchmarking
- Conducting site audits, site survey and identifying non conformities with installations
- Managing marketing and communications activities for solar inverters.
PV Design Engineer
Enfinity
Chennai
03.2011 - 09.2011
- Handling pre- design and detail engineering for global projects in Europe and the Middle East region
- Preparing project reports and techno commercial proposals
- Project costing and planning
- System sizing, shading analysis and energy prediction for off grid and utility scale grid connected projects
- Selection of PV panels, inverters and balance of system components
- Preparation of detailed bill of materials
- Execution and commissioning of off grid projects.
Education
Master of Science - Renewable Energy
Northumbria University
Newcastle, United Kingdom01.2010
Bachelor of Engineering - Electrical & Electronics
Visvesvaraya Technological University
Bangalore, India01.2009
Skills
- People Management
- Culture development
- Performance Evaluations
- Relationship Building
- Customer Service
- Employee Training and Development
- New Employee Hiring
- Process Optimization
- Continuous Improvement
- Customer Satisfaction
- Solar Energy
- Solar Inverters
Recognition and rewards
- Received Employee of the quarter for Q 1 2012, at Delta.
- Received you made a difference award in 2016.
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Workshops and courses
- Photovoltaic systems design and installation by Iplon Gmbh, at Chennai.
- Management of electrical contracts and negotiation at National Power Training Institute, Bangalore.
- Lightning & Surge Protection Concepts by Dehn India Pvt Ltd, at Chennai.
- Diploma in Electrical CADD from CADD Centre Training Services.
Personal Information
- Father's Name: Gireesh.M.N
- Date of Birth: 05/29/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Affiliations
- Motorcycle rides
- Cycling
- Car restoration
- Wood working
- Badminton
References
References available upon request.
Timeline
Director - Service
SolarEdge Technologies
09.2017 - Current
Sr. Engineer – PV & Energy Storage
Enfinity
11.2016 - 07.2017
Sr. Applications Engineer – Solar Inverter
Delta Power Solutions Pvt Ltd
09.2011 - 11.2016
PV Design Engineer
Enfinity
03.2011 - 09.2011
Master of Science - Renewable Energy
Northumbria University
Bachelor of Engineering - Electrical & Electronics
Visvesvaraya Technological University
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